Type: General Class of Records/Personal Information Bank
Description: Records relating to various patient complaints and resolutions. Documents may include complaint materials, investigations, interoffice communications and correspondence.
NOTE: Patient complaint files contain personal health information which is governed by the Personal Health Information and Privacy Act.
Division: Office of the President & CEO
Retention and disposal: To be determined.
Types of personal information: Some or all of name, address, personal health information employee ID’s.
Record Uses: To investigate and resolve patient complaint issues.
Categories of users: President & CEO, Patient Services Representative and Risk Manager.
Categories of individuals in bank: Patients and/or Employees.