Mental Health

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Details for the week of April 24, 2023


ED Time to Physician Initial Assessment 3.8 hours (average)
Time to MHAU Arrival 7.1 hours (average)
View historical wait times information here.


Presentations total for the week 142
Average per day 20



The Mental Health Program at Windsor Regional Hospital provides acute services 24 hours a day, 7 days a week for patients 16 years of age or older. Services include emergency psychiatric assessments through the Emergency Department, admission into our 60-bed acute mental health program, or admission into our 8-bed Psychiatric Intensive Care Unit. In addition, our team provides psychiatric consultation to in-patients throughout the hospital.



A multidisciplinary team of professionals including nurses, social workers, occupational therapists, family practice physicians, and psychiatrists work with individuals, families and community partners to provide intervention, treatment and promote recovery.



Patient handbook - This handbook has information about the Mental Health Program at Windsor Regional Hospital.

Links to additional Mental Health and Substance Use Disorder Services:

  • ConnexOntario Helpline - 1-866-531-2600 - A direct helpline for addiction, mental health, and problem gambling services. The helpline operates 24/7 and will link callers with appropriate services in their communities.
  • 211 South West Region - This is a regularly updated database of services in the South West Region of Ontario.

Contact Information for Outpatient Mental Health Programs:



Where can I access emergency mental health care?

If you or a loved one is experiencing a mental health emergency, please contact the Community Crisis Centre at 519- 973-4435, go to your nearest Emergency Department or call 911.

What happens if I am admitted?

Your journey with mental health may begin in the Emergency Department at Triage. At triage, you will be assessed to determine if your needs are medical, psychiatric, or both. You will see an Emergency Physician who will assess whether you will be either discharged or assessed by one or more of the following:
  • Crisis Worker- Will complete a psychosocial assessment and offer community resources for support.
  • Psychiatric Assessment Nurse- Will complete a psychiatric assessment and make recommendations to the physician and psychiatrist regarding admission versus discharge.
  • Psychiatrist- Will complete an assessment and will determine if you will be discharged home or will require admission to the Mental Health Department for further assessment and/or treatment.

What is the difference between voluntary and involuntary patient status?

A voluntary admission means that you have been admitted to our Mental Health Department because you are asking for help and are ready to begin your journey to wellness with your treatment team.

An involuntary admission permits doctors to retain patients for further psychiatric assessment. In Ontario there are four situations where an involuntary admission is allowed:
  • The person may hurt themselves,
  • The person may hurt others,
  • The person cannot take care of themselves, or
  • The person has a history of mental illness, has improved with treatment in the past, but stopped treatment and is ill again.

What are the visiting hours?

Two Essential Caregivers may be chosen with 1 Essential Caregiver per patient for 30 minutes between 4:00 pm - 8:00 pm. To avoid overcrowding in common areas, we have limited visitation to a maximum of 4 Essential Caregivers being allowed into 3N and 3S and a maximum of 2 Essential Caregivers into PICU at a time.

Visits must take place in the designated common area and are not allowed in patient rooms. No children under the age of 16 will be allowed on the unit. However, visits may be arranged off the unit if this supports the patient’s treatment plan. These visits must be arranged in advance. Please be aware that under some circumstances the treatment team may restrict visitor access. Visitors are encouraged to contact the nursing unit for clarification and guidance if their visit has been restricted.

Please check in with security upon arrival. Visitors will sign-in/out and store all personal belongings in a locker. To ensure safety, security guards will assist with checking any personal items being brought onto the unit for the patient. Items may be sent home if they are considered contraband. No food or drink is permitted to be brought into the unit.

Am I allowed to leave after I am admitted?

Passes supporting individual treatment plans are determined by physicians in collaboration with the treatment team. Times for starting and ending passes are set by your treatment team. Details about the terms of your pass must be discussed with your psychiatrist and nurse prior to leaving the unit. You will be required to sign in and out at the nursing station when on a pass.

Does the program treat children with mental health distress?

The inpatient unit treats patients 16 years and older. Children under the age of 16 will be seen and treated at Windsor Regional Hospital-Metropolitan Campus.

What is the mental health Form 2 process?

People who are experiencing mental health/addiction problems may not seek treatment believing: there is not a problem, they can address it themselves, or they have concerns about the stigma of mental health/addictions.

The Mental Health Act provides ways for the assessment/treatment of individuals without their consent, based on whether the person is:

  • You think they may be a danger to themselves and/or;
  • You think they may be a danger to others and/or;
  • You think they are not able to care for themselves in a way that puts them in danger

A form 2 application will need to be submitted to a Justice of the Peace.



Mental Health Unit Manager:
519-254-5577, ext.33790 or 31316

Program Director:
Luke DiPaolo