Visiting the Hospital

As part of ongoing efforts to protect the public, patients and our staff from the potential transmission of the COVID-19 virus. Windsor Regional Hospital has implemented the following visitor restrictions and opportunities to stay connected.


VISITOR RESTRICTIONS

ALL patients to have ONE visitor per patient during specified times, with few exceptions. The ONE visitor is to choose ONE block of time to visit with the patient and cannot attend all three times throughout the day.

 

VISITATION TIMES - VISITOR TO CHOOSE ONE TIME BLOCK
  • 10:00 am - 12:00 pm
  • 2:00 pm - 4:00 pm
  • 6:00 pm - 8:00 pm (not available in Critical Care)

*Note: Switchboard will announce overhead when time blocks are over.

WRH is allowing patients to have ONE essential visitor visit once per day in one specified time slot with some exceptions which are identified below. A maximum of 2 essential visitors may be chosen by the patient to rotate over the patients stay, however only one of the essential visitors may visit each day and only in one-time slot.

Considerations of which visitors are considered essential should include: those who are visiting/accompanying a patient who is dying or very ill, a parent/guardian of a youth who is a patient, visitors of patients who require physical assistance, and visitors providing essential support to a patient. ALL visitors are to wear a mask when in hospital, those who do not come in with one will be provided with one.

ALL visitors are to follow all social distancing and Personal Protective Equipment requirements identified on the units while in hospital.

 

DEPARTMENT SPECIFIC EXCEPTIONS:
  • Emergency Department - 24 hours, 1 visitor per patient - may not enter until the patient is assessed and admitted to the internal department. May not wait in the waiting room. Department will contact when the visitor can enter.
  • Women in Labour and in the Post Partum period - 24 hours, 1 visitor per patient
  • Paediatrics and NICU patients - 24 hours, 2 visitors per patient at a time- only 1 parent may stay overnight in paediatrics
  • A patient who is an extended stay in Critical Care - can access two blocks per day (10:00 am - 12:00 pm, 2:00 pm - 4:00 pm, 8:00 pm - 10:00 pm), 1 visitor at a time (2 in total who can relieve each other)
  • A patient who is palliative care - 24 hours, 1 visitor at a time (2 in total who can relieve each other) Note: 2 visitors can attend together for palliative and emergency end of life situations
  • A patient who is end of life - 24 hours, 2 visitors at a time
  • Cancer Program - One visitor allowed for in-person physician appointments only. A list of approved visitors will be sent to Cancer Centre screening desk daily.
  • Mental Health - 1 visitor per patient for 30 minutes between 4:00 pm and 8:00 pm. A maximum of 8 visitors will be allowed into 3N and 3S and a maximum of 3 visitors into PICU at a time.
  • Renal Program - 1 visitor per patient during dialysis treatment between 8:30am - 10:00am, 1:30pm - 3:00pm, 7:00pm - 8:30pm. Visitors may not wait with patients in waiting rooms prior to treatment starting.
  • Operating Room - A visitor may accompany the patient for drop off only, MRP will call after surgery to update on the patient's condition.
  • Day Surgery and Cath Lab - A visitor may accompany the patient for drop off only, the department will contact when patient ready for discharge.
  • Ambulatory Clinic and Diagnostic Imaging appointments - a visitor may only accompany if the patient needs special assistance.

 

ONE VISITOR AT A TIME - BUT THAT INDIVIDUAL CAN CHANGE

For all of the circumstances described above, (exceptions excluded) designated visitors will be allowed to alternate who is with the patient, so long as the visits remain limited to only one visitor at any one time AND only one-time slot a day per patient. This means a patient is allowed one visitor a day in one of the time slots. We ask that the number of unique visitors per patient be limited to two in total. Meaning two visitors can rotate over the patient's stay in hospital. However, it is one visitor per patient a day in the only one-time slot.

 

VISITORS MAY NOT ATTEND IF THEY:
  • Are less than 18 years of age
  • Are symptomatic
  • Have been outside of Canada in the last 14 days
  • Have tested positive for COVID-19 in the last 14 days. Proof will need to be provided of all test results.
  • Have had close contact with a confirmed case or probable case of COVID-19
  • Have had close contact with a person with an acute respiratory illness who has been Outside of Canada in the 14 days before their symptom onset

 

PATIENT WHO IS COVID POSITIVE/SUSPECTED COVID-19
  • NO visitors for patients who are COVID-19 positive or suspected COVID-19.

 

 

PERSONAL ITEM DROP OFF

  • All personal items must be bagged and room tagged prior to delivery.
  • Food or other personal items may not be dropped off for delivery to a patient's room.
  • Glasses, hearing aids, dentures, one personal cell phone/tablet, or clothing required for patients who are being imminently discharged may be dropped off at a hospital entrance and it will be taken to a patient's room.

STAY CONNECTED VIRTUALLY WITH PATIENTS

We recognize the impact of isolation for patients and families during this difficult time and we are doing everything we can to help patients and loved ones stay connected.

If you have a family member at WRH, please consider alternatives to in-person visits.

  • The hospital supports the use of technology to connect with your loved ones through virtual options, like FaceTime, or telephone calls.
  • WRH's Guest Wi-Fi is available for patients to allow video calls to family and friends. The "Guest" network can be found through your wireless settings and is free of charge.
  • Call your loved one in their room through the switchboard 519-254-5577.
  • Patients can bring their own devices when possible to stay connected to loved ones through FaceTime, Skype, etc.
  • When patients do not have access to their own personal devices, assistance may be provided to access to technology and assist with virtual visitation.
  • Send an E-card to your loved one. E-cards are a free service enabling you to send a personalized message to your loved one or friend. These are printed and delivered to patients who do not have access to email.