If you have any questions while you are here, please ask. We’re here to help!
Patient and Visitor Guides:
Patient registration is located in the main lobby at the Met Campus and just inside the Goyeau Street entrance at Ouellette. Please have your health card and pertinent insurance information with you when you register.
During the admission process, you will be asked to provide information to ensure your file is accurate and up to date. Please let us know if you have any food, medication, or other allergies or sensitivities at this time so it can be included in your record.
What to bring with you?
As a publicly funded hospital, the role of Windsor Regional Hospital is to provide the highest level of care to patients who have a serious illness, disease or injury. Once a patient moves past the serious phase of their illness, they are ready to be discharged. Patients may be discharged home with or without help or to a bed in a healthcare facility that offers non-acute care services (i.e. a rehabilitation hospital or long-term care facility, etc.).
Responsibilities of Patient and Family
To make the discharge process as easy as possible, it would be helpful if you and/or your family would:
When you are discharged, you will be given instructions to follow once you leave the hospital. You may also be given prescriptions for medicine and a follow-up appointment time with your doctor and/or other health care professionals. If you have not received any follow-up instructions or do not understand them please ask your nurse before you leave the unit.
Hospitals are responsible for providing care that meets the needs of the people living in the area that they are serving. Making sure that patients are discharged as soon as they no longer need an acute care bed is part of this responsibility.
It is the policy of Windsor Regional Hospital to transfer patients that are waiting for a bed in a long-term care facility to the first available bed, where their care needs can be safely met until a bed becomes available in their chosen facility.
To help patients and family during this difficult and stressful time, Windsor Regional Hospital’s staff responsible for discharge and the Erie St. Clair Local Health Integration Network case workers will work closely with patients and families to help them fill out forms, offer advice, answer questions and provide support.
For more information, please view the WRH Discharge Policy.
It is important that you understand your care and treatment. If you, or a family member, require an interpreter, please let a member of your care team know. A telephone interpretation service called Interpretalk is available for patients and offers instant interpretation in 170 languages.
There are specific delivery times for each unit so please ask your nurse for your specific meal delivery time or the operator when you place your order.
If you are placing an order from outside of the hospital, please call 519-254-5577, ext. 43663.
Visitor Guest Trays
Visitors can enjoy a meal with you in the hospital by purchasing guest tray meal vouchers and placing an order. The vouchers are available at both the Met and Ouellette Campuses in the Tim Hortons Kiosk, Cashiers Office or Gift Shop.
Guest Trays are $8.00 (taxes included) and include one entree, one beverage and three sides (potato, vegetable, soup or dessert).
As an added service to patients in our community, Windsor Regional Hospital offers the specialty menu items listed below for purchase through our Food Service Department. Orders can be called into Met Campus at 519-995-0125, Ouellette Campus at 519-995-1014 or by filling out the online order form.
For more information or to let us know what you think, please call Food & Nutrition:
Met Campus - ext. 52031
At the time of your admission to hospital, the best available accommodation is assigned. Staff will make every effort to provide you with your requested accommodation.
Standard inpatient accommodation is a Ward (4 beds). If you have semi-private or private coverage, or wish to request a semi-private or private room and pay the difference please let the admitting clerk know.
Patients are expected to know the type of preferred accommodation their supplemental insurance coverage allows, ie., ward, semi-private or private. Please check with your insurance company to confirm your preferred accommodation coverage before any inpatient admission. You will be required to sign a Responsibility for Payment form which summarizes the insurance information given and any specific requests for accommodation (semi-private or private). If you specifically requested a semi-private or private room and your supplemental insurance does not cover semi-private or private, you will be billed for the difference.
Patient TV services can be ordered ONLINE from Hospitality Network 24 hours a day, 7 days a week.
Fees for TV service:
Order TV service online from Hospitality Network now.
PLEASE DIRECT ALL PATIENT TV INQUIRES TO THE CALL CENTRE: 1-866-223-3686
Monday to Friday: 8:30am EST to 11:00pm EST
Saturday, Sunday and Holidays: 10:30am to 8:00pm EST
After hours please call switchboard “0” for assistance.
Patients are responsible for fees related to transportation to and from the hospital. Before leaving the hospital, patients and/or their families are required to complete a DISCHARGE MODE OF TRANSPORTATION form to assist in planning for discharge. Windsor Regional Hospital will assist in making arrangements to utilize the services of a local non-urgent transportation company or provide patients and their families with the names and numbers to make those arrangements if needed.
Medical Non-Urgent transportation services have stretcher vehicles available as well as wheelchair accessible vans equipped with oxygen if required.
The Ronald McDonald house is a temporary home for parents whose children are ill and in hospital. Windsor Regional Hospital is the first in Canada to have a Ronald McDonald ‘House within a Hospital’ serving families with children using services in Paediatrics, Neonatal Intensive Care and the Family Birthing Centre.
The Ronald McDonald House Windsor is located inside the Met Campus and is available to family members upon referral.
For more information, please call 519-254-5577 ext. 52620 or visit the Ronald McDonald House Windsor website.
The WRH Bedside Manor is a non-profit service, owned and operated by Windsor Regional Hospital, that offers affordable and comfortable accommodations for families and guests from out-of-town who require accommodations while visiting patients at Windsor-Regional Hospital.
WRH Bedside Manor Offers...
Guests are encouraged to reserve a room between the hours of 8:00am and 10:00pm Monday through Friday if possible.
To make reservations, contact Rachel Lancop at 519-254-5577 ext. 52044 or 519-984-1315.
Please note that everyone who wishes to use WRH Bedside Manor must register.
$25.00 per day*
*Exceptional circumstances will be taken into consideration upon consultation with the Bedside Manor Coordinator.
Check in is done through the Admitting Departments between the hours of 8:00 a.m. and 4:00 p.m. Monday through Friday. Please call 519-984-1315 for assistance after hours or on weekends. Guests must read and sign a guest agreement and pay for accommodations before receiving a room key and manor rules.
When checking out, please return keys to the Admitting Department.
For more information, please contact:
Bedside Manor Coordinator
(519) 254-5577 Ext. 52044
The City of Windsor has a variety of Bed and Breakfast, hotel and motel accommodations available. To find accommodations that best suit your needs, please visit the Tourism Windsor Essex Pelee Island website.
Visiting hours are from 11 am to 8 pm daily.
Visitation is permitted 24 hours/day for primary caregivers of patients in Palliative Care, Critical Care, Paediatrics, Neonatal and the Emergency Department.
Exceptions to these hours can be made for visiting depending on the department and patient condition.
Family members are an important part of the patient’s care team during the healing process. The guidelines and information are intended to make your visit more comfortable and safe for you and our patients.
For your convenience, bank machines are located at both campuses in the following locations:
Met Campus - Near the top of the escalators in the main lobby on the first floor of the hospital.
Ouellette Campus - At the foot of the stairs, on the lower level near the Armandos Café.
Meals, drinks and snacks are available for purchase at the following locations.
We Care Kiosk
Featuring Tim Hortons coffee and baked goods
Located on the first floor, in the cafeteria
Monday to Friday - 6:00 a.m. to 11:00 p.m.
Saturday, Sunday and Holidays - 8:00 a.m. to 4:00 p.m.
The Daily Grill
Offering weekday specials, deli, soups and salads.
Located in the cafeteria on the first floor
Monday to Friday - 7:00 a.m. to 8:00 p.m.
Saturday - 7:00 a.m. to 2:00 p.m.
Sunday and Holidays - Closed
Located in the cafeteria on the first floor
Open daily - 8:00 a.m. to 10:00 p.m.
Located in the hospital cafeteria.
Featuring Tim Hortons coffee and baked goods
Located in the Goyeau Street Lobby.
Open daily - 6:00 a.m. to 10:00 p.m.
Located in the basement level
Offering daily specials, pizza, deli, soups and salads.
Monday to Friday – 8:00 a.m. – 8:00 p.m.
Saturday, Sunday and Holidays – 11:00 a.m. – 5:30 p.m.
Vending Machines are located in the Cafeteria, the Ambulatory Care Waiting Area, the 3rd Floor ICU waiting area and the 2nd floor Operating Room Waiting Area. Fresh items are provided daily in the Cafeteria machines.
Select a link below for directions to, and parking at, the following Windsor Regional Hospital locations:
The spiritual care team is an integral part of the healthcare team at Windsor Regional Hospital. Clinically trained Chaplains are available to offer emotional and spiritual support, crisis intervention, counselling, bereavement and a listening ear for patients, families and staff members. Whether you would like prayers, a blessing or a baptism, Chaplains can help. They can also help connect you with individuals from your own community faith group.
In addition, quiet areas for prayer and reflection are available at both campus.
Met Campus: The Multi-faith Prayer Room is located on the first floor, east of Switchboard. It is always available for quiet reflection or prayer. In addition, Catholic mass is offered every Friday afternoon, at noon.
Ouellette Campus: The Multi-Faith Prayer Room is located in room 1-533, in the same hallway as the gift shop. In addition, Catholic mass is offered every Wednesday at 11 am, in the LaSalle Room, which is located on the first floor in the hallway next to the Cashier’s Office.
For more information, ask a member of your care team, contact the switchboard or contact the Spiritual Care team directly.
Met Campus: 519-254-5577, ext. 52447
Ouellette Campus: 519-254-5577, ext. 33170
METROPOLITAN CAMPUS: 1995 Lens Avenue, Windsor, ON N8W 1L9
1030 Ouellette Avenue, Windsor, ON N9A 1E1