Patient & Visitor Information

Information to help you prepare for your stay or visit.

If you have any questions while you are here, please ask. We’re here to help!

Patient and Visitor Guides:

  • Download the patient directory and visitor guides for the Met Campus.

Patient Information

Admission/Registration

Patient registration is located in the main lobby at the Met Campus and just inside the Goyeau Street entrance at Ouellette. Please have your health card and pertinent insurance information with you when you register.

During the admission process, you will be asked to provide information to ensure your file is accurate and up to date. Please let us know if you have any food, medication, or other allergies or sensitivities at this time so it can be included in your record.

What to bring with you?

  • Ontario Health Card and one additional piece of photo identification 
  • Supplementary health insurance cards, information or policy numbers
  • If your matter is related to a Workplace Safety and Insurance Board (WSIB) claim, bring your claim number and Social Insurance Number
  • Any medications you are currently taking, both prescribed and over-the-counter, in their original containers
  • Personal toiletries (toothbrush, toothpaste, shampoo, deodorant, etc.)
  • Personal aids (eye glasses, hearing aid, walker, etc.) 
Please leave all valuables, jewellery and money at home, or with a loved one.

Discharge Planning

As a publicly funded hospital, the role of Windsor Regional Hospital is to provide the highest level of care to patients who have a serious illness, disease or injury. Once a patient moves past the serious phase of their illness, they are ready to be discharged. Patients may be discharged home with or without help or to a bed in a healthcare facility that offers non-acute care services (i.e. a rehabilitation hospital or long-term care facility, etc.).

Responsibilities of Patient and Family

To make the discharge process as easy as possible, it would be helpful if you and/or your family would:

  • Bring in clothing that you can wear home; 
  • Pack, remove and carry all of your personal items; 
  • Fill prescriptions for medicine before or soon after your discharge; 
  • Plan for any equipment delivery or changes to be finished at home, as told to you by the health care team; 
  • Be available to receive important information and education for care before the discharge; 
  • Tell the patient care unit of any problems, which may delay your discharge; 
  • Arrange transportation; 
  • If the patient is a baby or small child, have a certified car seat available. If you are not sure if your seat is certified, ask your nurse.

Discharge Instructions

When you are discharged, you will be given instructions to follow once you leave the hospital. You may also be given prescriptions for medicine and a follow-up appointment time with your doctor and/or other health care professionals. If you have not received any follow-up instructions or do not understand them please ask your nurse before you leave the unit.

Long-Term Care

Hospitals are responsible for providing care that meets the needs of the people living in the area that they are serving. Making sure that patients are discharged as soon as they no longer need an acute care bed is part of this responsibility.

It is the policy of Windsor Regional Hospital to transfer patients that are waiting for a bed in a long-term care facility to the first available bed, where their care needs can be safely met until a bed becomes available in their chosen facility.

To help patients and family during this difficult and stressful time, Windsor Regional Hospital’s staff responsible for discharge and the Erie St. Clair Local Health Integration Network case workers will work closely with patients and families to help them fill out forms, offer advice, answer questions and provide support. 

For more information, please view the WRH Discharge Policy.  

Language and Interpretation Services

It is important that you understand your care and treatment.  If you, or a family member, require an interpreter, please let a member of your care team know. A telephone interpretation service called Interpretalk is available for patients and offers instant interpretation in 170 languages.

Meals

Patients enjoy room-service-style meals by ordering from the patient menu. Meal orders can be placed between 7:00 a.m. and 6:00 p.m., 7 days-a-week, by dialing 4FOOD (ext. 47663) on your room phone.

Room Service Menus
Menus are planned by a team of registered dietitians, food service supervisors and culinary experts and taste audited by Windsor Regional Hospital employees and patients.

There are specific delivery times for each unit so please ask your nurse for your specific meal delivery time or the operator when you place your order.

If you are placing an order from outside of the hospital, please call 519-254-5577, ext. 43663.

Visitor Guest Trays

Visitors can enjoy a meal with you in the hospital by purchasing guest tray meal vouchers and placing an order. The vouchers are available at both the Met and Ouellette Campuses in the Tim Hortons Kiosk, Cashiers Office or Gift Shop.

Guest Trays are $8.00 (taxes included) and include one entree, one beverage and three sides (potato, vegetable, soup or dessert).

Speciality Items 

As an added service to patients in our community, Windsor Regional Hospital offers the specialty menu items listed below for purchase through our Food Service Department. Orders can be called into Met Campus at 519-995-0125, Ouellette Campus at 519-995-1014 or by filling out the online order form.

For more information or to let us know what you think, please call Food & Nutrition:

Met Campus - ext. 52031

Ouellette Campus - ext.  33162

Room Accommodations

At the time of your admission to hospital, the best available accommodation is assigned. Staff will make every effort to provide you with your requested accommodation.

Standard inpatient accommodation is a Ward (4 beds). If you have semi-private or private coverage, or wish to request a semi-private or private room and pay the difference please let the admitting clerk know.

Patients are expected to know the type of preferred accommodation their supplemental insurance coverage allows, ie., ward, semi-private or private. Please check with your insurance company to confirm your preferred accommodation coverage before any inpatient admission. You will be required to sign a Responsibility for Payment form which summarizes the insurance information given and any specific requests for accommodation (semi-private or private). If you specifically requested a semi-private or private room and your supplemental insurance does not cover semi-private or private, you will be billed for the difference.

Television Services

Patient TV services can be ordered ONLINE from Hospitality Network 24 hours a day, 7 days a week.

Fees for TV service: 

  • $14.25/day 
  • $78.38/week
  • $213.75/month

Order TV service online from Hospitality Network now.

PLEASE DIRECT ALL PATIENT TV INQUIRES TO THE CALL CENTRE: 1-866-223-3686

Monday to Friday: 8:30am EST to 11:00pm EST

Saturday, Sunday and Holidays: 10:30am to 8:00pm EST

After hours please call switchboard “0” for assistance.

Transportation

Patients are responsible for fees related to transportation to and from the hospital. Before leaving the hospital, patients and/or their families are required to complete a DISCHARGE MODE OF TRANSPORTATION form to assist in planning for discharge. Windsor Regional Hospital will assist in making arrangements to utilize the services of a local non-urgent transportation company or provide patients and their families with the names and numbers to make those arrangements if needed.

Medical Non-Urgent transportation services have stretcher vehicles available as well as wheelchair accessible vans equipped with oxygen if required.

Visitor Information

Ronald McDonald House

The Ronald McDonald house is a temporary home for parents whose children are ill and in hospital. Windsor Regional Hospital is the first in Canada to have a Ronald McDonald ‘House within a Hospital’ serving families with children using services in Paediatrics, Neonatal Intensive Care and the Family Birthing Centre.

The Ronald McDonald House Windsor is located inside the Met Campus and is available to family members upon referral.

For more information, please call 519-254-5577 ext. 52620 or visit the Ronald McDonald House Windsor website.

Visitor Accommodations - Bedside Manor

The WRH Bedside Manor is a non-profit service, owned and operated by Windsor Regional Hospital, that offers affordable and comfortable accommodations for families and guests from out-of-town who require accommodations while visiting patients at Windsor-Regional Hospital.

WRH Bedside Manor Offers...

  • Private Bedrooms.
  • Accommodations for two adults per room. 
  • Shared common areas: washrooms, living room, dining room, family room, kitchen and laundry area. 
  • Arrangements to stay in contact with the hospital caregivers of a friend or family member. 
  • A smoke-free environment where hospital security monitors grounds. 
  • Restaurants nearby.

Reservations:

Guests are encouraged to reserve a room between the hours of 8:00am and 10:00pm Monday through Friday if possible.

To make reservations, contact Rachel Lancop at 519-254-5577 ext. 52044 or 519-984-1315.

Please note that everyone who wishes to use WRH Bedside Manor must register.

Fee:

$25.00 per day*
*Exceptional circumstances will be taken into consideration upon consultation with the Bedside Manor Coordinator.

Check-in/Check-out:

Check in is done through the Admitting Departments between the hours of 8:00 a.m. and 4:00 p.m. Monday through Friday.  Please call 519-984-1315 for assistance after hours or on weekends.  Guests must read and sign a guest agreement and pay for accommodations before receiving a room key and manor rules.

When checking out, please return keys to the Admitting Department.

For more information, please contact:
Rachel Lancop,
Bedside Manor Coordinator
(519) 254-5577 Ext. 52044
Rachel.Lancop@wrh.on.ca

Visitor Accommodations- Places to Stay Near WRH

The City of Windsor has a variety of Bed and Breakfast, hotel and motel accommodations available. To find accommodations that best suit your needs, please visit the Tourism Windsor Essex Pelee Island website. 

Visiting Hours & Guidelines

Visiting hours are from 11 am to 8 pm daily.

Visitation is permitted 24 hours/day for primary caregivers of patients in Palliative Care, Critical Care, Paediatrics, Neonatal and the Emergency Department.

Exceptions to these hours can be made for visiting depending on the department and patient condition.


Restrictions and limits:
  • Each patient is allowed no more than 2 visitors at one time including children. 
  • Children must be supervised by a visiting adult. 
  • Due to the higher risk environment, the hospital does not encourage visits from children under 14 years of age. 
  • Women in labour are allowed 2 visitors at a time. The visitors may rotate with visitors in the waiting room. Children under 14 are not allowed in the labour room.
  • Recognizing the support that siblings can play, two children can accompany one adult caregiver in the postpartum department after a mom has delivered her baby or babies.
  • Anyone experiencing fever, cough, runny nose, sore throat, skin rash, vomiting or diarrhea should avoid visiting with patients in hospital. 
In the event of infection control outbreaks, further restrictions may apply.

Visitor Guidelines:

Family members are an important part of the patient’s care team during the healing process. The guidelines and information are intended to make your visit more comfortable and safe for you and our patients.

  • Keep visits short – preferably 15 minutes at a time or less so patients can rest.
  • Keep noise levels to a minimum and be mindful of other patients in the same room and unit who need rest, and staff who are caring for all patients. 
  • Floral arrangements or fruit baskets may not be appropriate for certain patients. Have the designated visitor check with the nurse before bringing these items to the hospital.
  • Mylar balloons only - latex balloons cause severe allergies in some people and are not allowed in the hospital.
  • If you visit when the physician or other health care professionals are with the patient, at certain times you may be asked to leave the room while they are providing patient care.

Shops & Services

ATM

Bank Machines

For your convenience, bank machines are located at both campuses in the following locations:

Met Campus - Near the top of the escalators in the main lobby on the first floor of the hospital.

Ouellette Campus - At the foot of the stairs, on the lower level near the Armandos Café.

Gifts and Flowers

From cards and snacks to clothing and home decor, Windsor Regional Hospital gift shops offer a variety of items for patients and visitors. The gift shops also offer dry cleaning services and flower delivery. Proceeds from all purchases support the purchase of medical equipment and other patient care needs.

Flowers can be ordered through the gift shop for delivery to patients by calling either of the numbers below. Visa and MasterCard are accepted.

Met Campus:
Located on the first floor lobby, near the main elevators
Monday to Friday – 8:30 a.m. to 7 p.m.
Saturday, Sunday & Holidays – 12:00 p.m. to 4:00 p.m.
519-254-5577, Ext. 52251

Ouellette Campus:

Located on the first floor, near the Ouellette Campus entrance.
Monday to Friday - 9 a.m. to 7:30 p.m.
Saturday, Sunday & Holidays - 12:00 p.m. to 5:00 p.m.
519-254-5577, Ext. 33171

Windsor Regional Hospital is a Latex Free Facility
Please note, latex balloons (see through colour) are not allowed at Windsor Regional Hospital because they can cause severe allergic reactions. Mylar balloons are safe and are available for purchase at the gift shops.

Pharmacy

For your convenience, Windsor Regional Hospital offers a retail pharmacy at both campuses. Guests and patients who have been discharged can have their prescriptions filled at the following locations.

Met Campus: The Cancer Centre Pharmacy
Located on the first floor (lobby level) of the Windsor Regional Cancer Centre
Monday to Friday – 8:30 am to 4:30 pm
519-254-5577, Ext. 52529

Ouellette Campus: WeCare Pharmacy
Located in the main lobby near Tim Hortons
Monday to Friday – 9 am to 5 pm
519-255-2181

Retail Food Service

Meals, drinks and snacks are available for purchase at the following locations.

MET CAMPUS

We Care Kiosk
Featuring Tim Hortons coffee and baked goods
Located on the first floor, in the cafeteria
Monday to Friday - 6:00 a.m. to 11:00 p.m.
Saturday, Sunday and Holidays - 8:00 a.m. to 4:00 p.m.

The Daily Grill
Offering weekday specials, deli, soups and salads.
Located in the cafeteria on the first floor
Monday to Friday - 7:00 a.m. to 8:00 p.m.
Saturday - 7:00 a.m. to 2:00 p.m.
Sunday and Holidays - Closed

Subway
Located in the cafeteria on the first floor
Open daily - 8:00 a.m. to 10:00 p.m.

Vending Machines
Located in the hospital cafeteria.

OUELLETTE CAMPUS

Ouellette Kiosk
Featuring Tim Hortons coffee and baked goods
Located in the Goyeau Street Lobby.
Open daily - 6:00 a.m. to 10:00 p.m.

Armandos Café
Located in the basement level
Offering daily specials, pizza, deli, soups and salads.
Monday to Friday – 8:00 a.m. – 8:00 p.m.
Saturday, Sunday and Holidays – 11:00 a.m. – 5:30 p.m.

Vending Machines
Vending Machines are located in the Cafeteria, the Ambulatory Care Waiting Area, the 3rd Floor ICU waiting area and the 2nd floor Operating Room Waiting Area. Fresh items are provided daily in the Cafeteria machines.

Room Service

Guest trays are available so visitors and patients can enjoy a meal together. To order, purchase an $8 guest tray card from Tim Hortons, the Cashier’s Office, or the Gift Shop. Place your order by calling 4FOOD (x43663) between 7 a.m. and 6 p.m. Menus are located in patient rooms.

Parking & Directions

Directions and Parking Information

Select a link below for directions to, and parking at, the following Windsor Regional Hospital locations:

Spiritual Care 

Spiritual Care Services

The spiritual care team is an integral part of the healthcare team at Windsor Regional Hospital. Clinically trained Chaplains are available to offer emotional and spiritual support, crisis intervention, counselling, bereavement and a listening ear for patients, families and staff members. Whether you would like prayers, a blessing or a baptism, Chaplains can help. They can also help connect you with individuals from your own community faith group.

In addition, quiet areas for prayer and reflection are available at both campus.

Met Campus: The Metropolitan Chapel is located on the first floor, east of Switchboard. The chapel is always available for quiet reflection or prayer. In addition, Catholic mass is offered every Friday afternoon, at noon.

Ouellette Campus: The multi-faith prayer room is located in room 1-533, in the same hallway as the gift shop. In addition, Catholic mass is offered every Wednesday at 11 am, in the LaSalle Room, which is located on the first floor in the hallway next to the Cashier’s Office.

For more information, ask a member of your care team, or contact the Spiritual Care team directly.

Met Campus: 519-254-5577, ext. 52447


Ouellette Campus
: 519-254-5577, ext. 33170

Pager: 519-563-5858

Lost & Found

Lost and Found

Inquiries about lost and found items can be directed to security at each campus.

Met Campus:
Ground floor of the hospital campus
519-254-5577 x52215

Ouellette Campus:
Located on the ground floor of the parking garage
519-254-5577 x33192

Smoking

Smoke-Free at WRH

Ontario government regulations under the Smoke-Free Ontario Act prohibit the smoking of cigarettes or any other smoking product anywhere on hospital property. This is law.

Violators will be subject to fines that can be levied by the Windsor-Essex County Health Unit’s tobacco enforcement officers.

Smokers Helpline
Those trying to quit smoking are encouraged to access the Smokers’ Helpline. This toll-free telephone service (1-877-513-5333) connects callers with a “Quit Specialist” who will help create a quit plan and provide ongoing support. This service is available 24 hours a day, 7 days a week, in both English and French. Visit www.smokershelpline.ca for more information.

WIFI Access

Wireless Internet Access

Windsor Regional Hospital is pleased to provide wireless internet access to patients and visitors, at no charge.

The GuestWRH network requires a username (wecare) and password (wecare).

If you have trouble connecting, please contact the switchboard by dialing ‘0’.