Patient and Visitor Guides:
During the admission process, you will be asked to provide information to ensure your file is accurate and up to date. Please let us know if you have any food, medication, or other allergies or sensitivities at this time so it can be included in your record.
What to bring with you?
Responsibilities of Patient and Family
To make the discharge process as easy as possible, it would be helpful if you and/or your family would:
When you are discharged, you will be given instructions to follow once you leave the hospital. You may also be given prescriptions for medicine and a follow-up appointment time with your doctor and/or other health care professionals. If you have not received any follow-up instructions or do not understand them please ask your nurse before you leave the unit.
Hospitals are responsible for providing care that meets the needs of the people living in the area that they are serving. Making sure that patients are discharged as soon as they no longer need an acute care bed is part of this responsibility.
It is the policy of Windsor Regional Hospital to transfer patients that are waiting for a bed in a long-term care facility to the first available bed, where their care needs can be safely met until a bed becomes available in their chosen facility.
To help patients and family during this difficult and stressful time, Windsor Regional Hospital’s staff responsible for discharge and the Erie St. Clair Local Health Integration Network caseworkers will work closely with patients and families to help them fill out forms, offer advice, answer questions and provide support.
For more information, please view the WRH Discharge Policy.
There are specific delivery times for each unit so please ask your nurse for your specific meal delivery time or the operator when you place your order.
If you are placing an order from outside of the hospital, please call 519-254-5577, ext. 43663.
Visitor Guest Trays
Visitors can enjoy a meal with you in the hospital by purchasing guest tray meal vouchers and placing an order. The vouchers are available at both the Met and Ouellette Campuses in the Tim Hortons Kiosk, Cashiers Office or Gift Shop.
Guest Trays are $8.00 (taxes included) and include one entree, one beverage and three sides (potato, vegetable, soup or dessert).
As an added service to patients in our community, Windsor Regional Hospital offers the speciality menu items listed below for purchase through our Food Service Department. Orders can be called into Met Campus at 519-995-0125, Ouellette Campus at 519-995-1014 or by filling out the online order form.
For more information or to let us know what you think, please call Food & Nutrition:
Met Campus - ext. 52031
Order TV service online from Hospitality Network now.
PLEASE DIRECT ALL PATIENT TV INQUIRES TO THE CALL CENTRE: 1-866-223-3686
Monday to Friday: 8:30 am EST to 11:00 pm EST
Saturday, Sunday and Holidays: 10:30 am to 8:00 pm EST
After hours please call switchboard “0” for assistance.
Medical Non-Urgent transportation services have stretcher vehicles available as well as wheelchair accessible vans equipped with oxygen if required.
The Ronald McDonald House Windsor is located inside the Met Campus and is available to family members upon referral.
For more information, please call 519-254-5577 ext. 52620 or visit the Ronald McDonald House Windsor website.
WRH Bedside Manor Offers...
Guests are encouraged to reserve a room between the hours of 8:00 am and 10:00 pm Monday through Friday if possible.
To make reservations, contact Rachel Lancop at 519-254-5577 ext. 52044 or 519-984-1315.
Please note that everyone who wishes to use WRH Bedside Manor must register.
$25.00 per day*
*Exceptional circumstances will be taken into consideration upon consultation with the Bedside Manor Coordinator.
Check-in is done through the Admitting Departments between the hours of 8:00 a.m. and 4:00 p.m. Monday through Friday. Please call 519-984-1315 for assistance after hours or on weekends. Guests must read and sign a guest agreement and pay for accommodations before receiving a room key and manor rules.
When checking out, please return keys to the Admitting Department.
For more information, please contact:
Bedside Manor Coordinator
(519) 254-5577 Ext. 52044
Visitation is permitted 24 hours/day for primary caregivers of patients in Palliative Care, Critical Care, Paediatrics, Neonatal and the Emergency Department.
Exceptions to these hours can be made for visiting depending on the department and patient condition.
Family members are an important part of the patient’s care team during the healing process. The guidelines and information are intended to make your visit more comfortable and safe for you and our patients.
For your convenience, bank machines are located at both campuses in the following locations:
In addition, quiet areas for prayer and reflection are available at both campuses.
Met Campus: The Multi-faith Prayer Room is located on the first floor, east of Switchboard. It is always available for quiet reflection or prayer. In addition, Catholic mass is offered every Friday afternoon, at noon.
Ouellette Campus: The Multi-Faith Prayer Room is located in room 1-533, in the same hallway as the gift shop. In addition, Catholic mass is offered every Wednesday at 11 am, in the LaSalle Room, which is located on the first floor in the hallway next to the Cashier’s Office.
For more information, ask a member of your care team, contact the switchboard or contact the Spiritual Care team directly.
Met Campus: 519-254-5577, ext. 52447
Ouellette Campus: 519-254-5577, ext. 33170
METROPOLITAN CAMPUS: 1995 Lens Avenue, Windsor, ON N8W 1L9
1030 Ouellette Avenue, Windsor, ON N9A 1E1