Patient Representative

Committed to the patient and family-centred care

Patient Representatives are available to assist with any issues or concerns related to the delivery of services at Windsor Regional Hospital. Any patient, client, resident, family or staff member can request the help of a patient representative to assist with problem-solving or advocacy.

Patient Representatives exist to strengthen, personalize, and enhance the relationships among patients, their families, and the health care team. They help to ensure that conflicts may be resolved in a manner that supports the patients, family members, and staff members.

The Patient Representatives act as an unbiased resource for patients, clients, residents, and families when dealing with services delivered at any campus of Windsor Regional Hospital.

• To provide patients and families with an opportunity to express their feelings about their experiences. This includes concerns, suggestions, complaints, and compliments.
• To provide a way that conflicts may be resolved in a manner that supports the patients, family members, and staff members.
• To improve the experience of our patients.
• To collect quantitative and qualitative data on patient satisfaction which will be used to identify quality improvement projects.