PATIENT REPRESENTATIVE

Committed to patient and family-centred care

Patient Representatives are available to assist with any issues or concerns related to the delivery of services at Windsor Regional Hospital. Any patient/client/resident/family or staff member can request the help of a patient representative to assist with problem solving or advocacy.

The Patient Representatives exist to strengthen, personalize and enhance the relationships among patients, their families and the health care team. They help to ensure that conflicts may be resolved in a manner that supports the patients, family members and staff members.

The Patient Representatives act as an unbiased resource for patients, clients, residents and families when dealing with services delivered at any campus of Windsor Regional Hospital.

Patient Representative's Goals
  • To provide patients and families with an opportunity to express feeling about their experiences. This includes concerns, suggestions, complaints and compliments.
  • To provide a way that conflicts may be resolved in a manner that supports the patients, family members and staff members.
  • To improve the experience of our patients.
  • To collect quantitative and qualitative data on patient satisfaction which will be used to identify quality improvement projects.

Contact Us:  

Windsor Regional Hospital Patient Representatives are available Monday – Friday from 8 am – 4 pm.


Metropolitan Campus Patient Representative:
Robin Williams
Email: robin.williams@wrh.on.ca
Phone: 519-254-5577, ext. 52317
Cell: 519-995-2063

Ouellette Campus Patient Representative:
Angela D'Alessandro
Email: Angela.DAlessandro@wrh.on.ca
Phone: 519-254-5577 ext 34404
Cell: 519-995-2899