Renal Program

Renal Program Overview
Renal Program Resources and Information
Renal Program FAQ's
Renal Program Contact Us



The Regional Renal Program at Windsor Regional Hospital supports the principles of holistic patient-centered care to cater to the physical, emotional, and social needs of patients with kidney disease and their families.

The regional program provides a continuum of services including a Multi-Care Kidney Clinic, home dialysis training and support, and hemodialysis.

Hemodialysis services are available to in-patients at the Ouellette Campus and ambulatory out-patients at both the Ouellette Campus (in the Jeanne Mance Building and the Bell Building) and at a Satellite Dialysis Unit at the Shores of Erie HealthCare, in Leamington.



Our multidisciplinary team is made up of Nephrologists, Nurse Practitioners, Pharmacists, Dietitians, Social Workers, Nurses, Dialysis Assistants, Bio Technicians, and Clerks.



If you or someone you care about have or are at risk of kidney disease, the following links may offer additional information and support.



What are my treatment options?

  • In Centre Hemodialysis - Supervised dialysis treatment using a hemodialysis machine in an outpatient setting at scheduled times. 
  • Peritoneal Dialysis (PD) - Dialysis occurs through the abdominal cavity with the use of a PD catheter while at home.
  • Home Dialysis - A hemodialysis machine will be installed in your own home (no cost). 
  • Transplant - Although it is not a cure, transplants are a form of treatment that does not require the patient to participate in frequent dialysis treatment.
  • Conservative Care - Patients have the right to decline dialysis treatment at any point if they feel it no longer provides them with quality of life.

Where do I park when coming for hemodialysis?

  • Jeanne Mance - Parking is complimentary (1 pass per patient) at 1030 Ouellette Ave. Parking passes can be picked up at the Jeanne Mance Building. Please ensure the pass is placed face-up on the vehicle dashboard to avoid ticketing.
  • Bell Building - Parking is available at 1147 Goyeau Street in the dialysis patient parking lot. Complimentary tokens are available from the clerk at the front desk upon exit after your treatment.
  • Leamington - Free parking is available in the front lot of the unit entrance. Parking passes are available at  Erie Shores Healthcare Business Office.  A deposit is required for the pass and is reimbursed upon return.  
Please note: Complimentary parking is available at Ouellette Campus sites for your dialysis appointment only.

Does the hospital provide transportation?

The hospital does not provide transportation. Transportation to and from dialysis is the responsibility of the patient. If you are unable to drive to treatment, there are community transportation services available at a cost to you. For a list of these services, contact the renal service worker who can help choose the best option for you.

What should I bring to dialysis?

  • Driver - for the first 3-6 treatments it is important to bring a driver as you may feel tired or lightheaded after dialysis.
  • Health card 
  • Wear loose clothing - This will allow the dialysis nurse to access your dialysis catheter or fistula .
  • Headset/headphones - Please bring your own headset to use with the television. 
  • Reading material/alternate forms of entertainment 
  • A Clean blanket -The unit can be cool at times. The unit does not provide blankets.

What should I expect during treatment?

  • Prior to treatment, you are required to wash your hands before entering the unit, wash your access (if they have a fistula or graft) in the patient wash area and obtain your weight. If assistance is required, a staff member or volunteer will help you.
  • Your blood pressure will be taken (standing and sitting).
  • The dialysis nurse will clean your access with antiseptic before dialysis starts. You may need to wear a mask depending on your type of access.
  • While you are on dialysis, your nurse will check you frequently to assess your condition. 
  • If you experience any unusual symptoms during or after your treatment, such as light-headedness, headache, dizziness, nausea, blurred vision, loss of hearing or leg cramps, notify your nurse immediately.

Can I bring my phone or tablet to treatment?

Patients are welcome to bring their own cell phones to the unit. Cell phones and other wireless communication devices must not be used to photograph, take videos or record conversations of any patient or staff without previous authorization or consent.

Can I change a scheduled appointment?

Due to the high volume of hemodialysis patients, we have limited flexibility with patient schedules and do not guarantee a permanent schedule. Priority scheduling will be provided to patients who work or attend school. We will strive to accommodate patient preferences when possible. If you have a request for a specific dialysis time, please let our charge nurse know, and every effort will be made to arrange that time. The charge nurse can be reached at (519) 254-5577 ext. 32634. If you will be arriving late, please call your dialysis unit to let them know when you expect to arrive.

Can I have my treatment at a different site?

New hemodialysis patients will have dialysis at the Jeanne Mance unit before being considered for the Bell Building or Leamington. A potential candidate requires minimal assistance with mobility and transfers, maintains stable vital signs and has no major adverse reactions during dialysis. Changes in condition requiring emergency, in-patient, or critical care interventions, and missed dialysis treatments will require a transfer to the Jeanne Mance unit, until it is determined that the patient is suitable for return to the Bell or Leamington units.

Can I eat in the dialysis unit?

It is not recommended to eat in the hemodialysis treatment area. This is for several reasons:
  • Eating while on dialysis diverts blood to the stomach for digestion which may decrease blood flows and result in a more challenging dialysis. 
  • You may experience nausea, vomiting, diarrhea, and stomach upset.
  • Decreased blood volume during your treatment can also cause low blood pressure and cramping. 
  • Your position during your treatment also places you at risk for choking.
  • In a hemodialysis unit, you can be exposed to body fluids and germs. It is not sanitary to have food in close contact with blood, sputum or bandages. 
  • Crumbs can also attract unwanted pests. 
Those patients that have diabetes, long treatments or commutes are to follow these guidelines:
  • Do not bring food into the hemodialysis unit. 
  • If you need a snack for medical reasons, bring a small snack only for yourself and do not share with other people (dietitian approved).
  • Wash your hands before and after eating. 
  • Heat any foods and get your water or ice before your treatment starts.
  • Visitors are not allowed to eat in treatment areas.

Can I have visitors during treatment?

All visitors must wait in the waiting room until all patients have their dialysis treatment initiated, for infection control purposes. Visitors are also asked to leave the unit when patient treatments are being discontinued, for infection control purposes. Visitors are not permitted during treatment on the 7th floor dialysis unit, due to infection control concerns and for safety reasons.

All patients and visitors must wash their hands when entering the dialysis unit and when leaving the dialysis unit. Visitors should not enter the dialysis unit if they are not feeling well, have a cough or fever, for infection control purposes. Due to the processes that take place in the hemodialysis unit, we recommend that children limit their visits. They must be accompanied by an adult at all times.

Can I receive treatment while travelling?

Patients who wish to travel must plan in advance. Travel within Canada usually requires several weeks’ notice. Travel outside of Canada requires longer notice. If you are planning a vacation, please notify your Social Worker as soon as possible.

The patient or family makes the initial contact with the dialysis center they wish to travel to so as to arrange dates for dialysis. At that time, the patient or family must request the receiving unit to send transfer forms to us for completion. Often, a number of tests are required. Please allow plenty of time for this information to be organized. Most units will not confirm your travel until all information is received.

It is best to get prior approval from OHIP when travelling out of province. All units out of Canada charge varying fees that are the responsibility of the patient. OHIP may pay a small portion for each dialysis treatment for qualifying patients. Additional fees may be charged. Be sure to get the costs or additional costs charged at the dialysis centre you are travelling to in writing.



Jeanne Mance, Windsor Regional Hospital Ouellette Campus
1030 Ouellette Avenue
Windsor, ON N9A 1E1
Phone: 519-254-5577 ext. 32115

Bell Building
1147 Goyeau Street 
Windsor, ON N9A 1H9 
Phone: 519-254-5577 ext. 32115

Leamington Satellite Dialysis Unit, Erie Shores Healthcare
194 Talbot St W
Leamington, ON N8H 1H9
Phone: 519-326-2373 ext. 4026

Kristen Mailloux - Director
519-254-5577 ext. 33894