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LATEST UPDATE
CYBER SECURITY UPDATE #10 - April 3, 2024.
Public notification into the affected data from the cyber-attack. Individuals impacted will receive a notification letter during the week of April 8, 2024.
ARCHIVES
- CYBER SECURITY UPDATE #9 - January 4, 2024
Update on Cyber Attacks.
- JOINT MEDIA RELEASE, CYBER SECURITY UPDATE #8 - December 14, 2023
Update on Cyber Attacks at Regional Hospitals Impact and Recovery.
- CURATIVE RADIATION TREATMENTS BACK TO FULL CAPACITY - November 17, 2023
WRH with IT experts, radiation treatment platform providers, and its expert WRH clinical staff has been able to safely resume full operation of curative radiation treatments as part of the overall IT restoration plan.
- UPDATE ON CYBER ATTACKS - November 17, 2023
The ESC CEOs held a press conference with our teams to update our community on the current day-to-day issues and restoration plans and to discuss the criminal cyberattack itself.
- CYBER INCIDENT FAQS - November 10, 2023
The FAQs regarding the cyber incident are based on previous updates.
- JOINT MEDIA RELEASE, CYBER SECURITY UPDATE #7 - November 9, 2023
All hospitals are diligently investigating the stolen data to determine who is impacted.
- JOINT MEDIA RELEASE, CYBER SECURITY UPDATE #6 - November 8, 2023
Update on Cyber Attacks at Regional Hospitals Impact and Recovery.
- CURATIVE RADIATION TREATMENTS RESUME - November 7, 2023
WRH has been working with IT experts and radiation treatment platform providers to resume the operation of curative radiation treatments.
- JOINT MEDIA RELEASE, CYBER SECURITY UPDATE #5 - November 6, 2023
We did not pay a ransom and we are aware that data connected to the cyber incident has been published. We have made progress in evaluating the affected data and can share some preliminary conclusions.
- WRH BOARD OF DIRECTOR'S MEETING - November 2, 2023
- JOINT MEDIA RELEASE, CYBER SECURITY UPDATE #4 - November 2, 2023
Working with leading cybersecurity experts, we continue to investigate to determine the exact data impacted. Any individuals whose data was affected by this cyberattack will be promptly notified, in accordance with the law.
- STATEMENT REGARDING CANCER CENTRE PATIENT TREATMENT AT WRH
- October 31, 2023
WRH has been working on implementing a safe and reliable service to operate the radiation machines while we are addressing global IT issues caused by the cyberattack.
- JOINT MEDIA RELEASE, CYBER SECURITY UPDATE #3 - October 31, 2023
Local hospitals and our shared service provider TransForm Shared Service Organization, can confirm that we are victims of a ransomware attack.
- JOINT MEDIA RELEASE, CYBER SECURITY UPDATE #2 - October 27, 2023
Local hospitals are providing an update on the technical issues we are experiencing.
- JOINT MEDIA RELEASE, CYBER SECURITY UPDATE #1 - October 23, 2023
Local hospitals are providing an update on the technical issues we are experiencing.
FAQs
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Bluewater Health, Chatham-Kent Health Alliance, Erie Shores HealthCare, Hôtel-Dieu Grace Healthcare and Windsor Regional Hospital, and our shared service provider TransForm Shared Service Organization were victims of a ransomware attack on October 23, 2023. This attack affected information on our systems, including patient and employee information stolen by cybercriminals.
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| If your information was impacted during the cyberattack, you will receive a letter in the mail with more details.
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This incident was complex, and the data analysis took several months to complete. This incident affected each hospital differently, and we took great pains to assess every impacted file to ensure that we notified all affected patients. We have now notified by mail the individuals whose information was impacted. We developed this approach in communication with Ontario’s Information and Privacy Commissioner. |
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Some individuals may be receiving multiple letters. This is normal given some patients may have visited more than one of the affected hospitals. We determined that all patients should know if their records from multiple hospitals were affected. |
| Individuals whose social insurance numbers were affected will be receiving information about credit monitoring in their letter. Credit monitoring is only being offered to those specified in the letters. For individuals not receiving credit monitoring, there are no additional steps you need to take.
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Some individuals whose social insurance numbers were affected will be receiving information about credit monitoring in their letters. Credit monitoring is only being offered to those specified in the letters, as it is a tool that is only useful in these situations.
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The people responsible for this attack did publish a portion of the data that they stole on the dark web.
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We can confirm that charting systems affected by the recent cyberattack are now online along with our core clinical systems and operations are back to normal.
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We encourage you to be vigilant and report any suspicious activity to the appropriate authorities. Tips and resources for protecting your identity are available here.
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We continue to work to strengthen our systems to prevent these types of criminal attacks, which have become all too common for organizations across Canada and the globe.
Some individuals whose social insurance numbers were affected will be receiving information about credit monitoring in their letter. Credit monitoring is only being offered to those specified in the letters. We thank everyone in our community for their patience and endurance as we worked through and responded to this criminal cyber-attack.
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Please refer to your notification letter for a phone number to contact for more information.
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