Clinical student (non-nursing) Orientation

Accessible Customer Service Post Test

 

Please complete the following.

 
 
 
The term “disability” only applies to a person in a wheelchair.
 
Which of the following are examples of effective customer service for a person who is Deaf or Hard of Hearing? (Select ALL that apply)



 
Which of the following is NOT an example of effective customer service for a person with a visual disability? (Select ALL that apply)


 
Service animals may accompany the person with a disability to any public area within the hospital, except where excluded by law.
 
Which of the following is/are NOT options when providing customer service to a person whose service animal is excluded from the area?


 
Which of the following are examples of how WRH staff provide Outstanding Care No Exceptions to persons with disabilities who are having difficulty accessing services? (Select ALL that apply)


 
Any WRH staff can request a Sign Language Interpreter in advance and/or in an emergency situation, by calling Interpreter Services through the Canadian Hearing Society. WRH has a legal obligation to obtain a Sign Language Interpreter any time this is requested.
 

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