Adult & Paediatric Respiratory Care Clinic (APRCC)
For ALL RESPIRATORY ILLNESSES such as COVID-19, Influenza and Respiratory Symptoms
WHO CAN BE TESTED AT THE WRH COVID-19 CLINICAL ASSESSMENT CENTRE OR OTHER TESTING CENTRES?
The following people are eligible for a PCR at the COVID-19 Assessment Centre:
SYMPTOMATIC people who fall into one of the following groups:
- Patient-facing healthcare workers
- Staff, volunteers, residents/inpatients, essential care providers, and visitors in highest-risk settings
- Highest risk settings include: hospitals (including complex continuing care facilities and paramedic services), and congregate living settings with medically and socially
- Vulnerable individuals living in Long-Term Care, retirement homes, First Nation elder care lodges, group homes, shelters, hospices, correctional institutions
- Symptomatic people aged 60 and older
- Symptomatic people aged 18 years of age and older who have one or more comorbidity that puts them at higher risk of severe COVID-19
- Symptomatic people aged 18 years of age and older who are unvaccinated or have not completed their primary vaccine series
- Symptomatic people aged 18 years of age and older who completed their primary vaccine series AND received their last COVID-19 vaccine dose more than 6 months ago AND have not had a SARS-CoV-2 infection in the past 6 months
- Symptomatic people who are immunocompromised
- Symptomatic patients seeking emergency medical care or other outpatients for whom a diagnostic test may guide clinical management, at the discretion of the treating clinician
- Symptomatic people 18 years and older with one or more of these high risk conditions
- obesity (BMI ≥ 30kg/m2)
- cancer
- cerebrovascular disease
- diabetes
- chronic liver disease
- HIV infection
- mental health disorders
- heart disease, hypertension, congestive heart failure
- chronic respiratory disease, including cystic fibrosis
- smoking, current or former
- cerebral palsy
- intellectual disability
- use of corticosteroids or other immunosuppressants
- sickle cell disease
- chronic kidney disease
- Tuberculosis
- solid organ or blood stem cell transplant
- Home and community care workers
- Household members of staff in the highest-risk settings and patient-facing healthcare workers
- International Agriculture Workers in congregate living settings
- Other outpatients for whom a diagnostic test is required for clinical management, at the discretion of the treating clinician (AC Physician’s discretion)
- Pregnant people
- People who are under-housed or experiencing homelessness
- First responders, including fire, police and paramedics
SYMPTOMATIC/ASYMPTOMATIC people:
- Individuals who are from a First Nation, Inuit, or Métis community, and/or who self-identify as First Nation, Inuit, and Métis and their household members
- Individuals travelling into First Nation, Inuit, and Métis communities for work.
- On admission/transfer to or from the hospital or congregate living setting.
- Close contact and people in the context of confirmed or suspected outbreaks in the highest-risk settings as directed by the local public health unit
- Individuals, and one accompanying caregiver, with written prior approval for out-of-country medical services from the General Manager, OHIP
- Asymptomatic testing in hospitals, long-term care, retirement homes and other congregate living settings and institutions as per provincial
Even if you do not meet the criteria above, you should still visit if you have COVID-19 symptoms and any of the following apply to you:
- You are at higher risk of getting seriously ill from COVID-19 and need to get tested and assessed for COVID-19 treatment
- You have been directed to visit a COVID-19 clinical assessment centre by your primary care provider
- You feel that you cannot safely monitor your COVID-19 symptoms at home and need to be seen by a healthcare provider
You do not need to have a positive test result to visit. You should bring a list of your medications and a list of any important medical conditions.
If you develop severe symptoms requiring medical attention, such as shortness of breath, chest pain, loss of consciousness, or confusion, call 911 or go to the emergency department.
IF YOU QUALIFY FOR TESTING OR ASSESSMENT AT THE WRH APRCC ASSESSMENT CENTRE YOU MUST BOOK AN APPOINTMENT
To book an appointment online visit wrh.on.ca/OnlineBooking. (Please note: Internet Explorer is not a supported browser for the online booking tool). You will be asked to create a user profile and have a working email address. Please indicate Windsor under location.
You can also book an appointment by calling 519-973-4443. Phones are answered Monday - Friday, between 8 am and 4 pm. Please have your health card ready. We are booking one day in advance for COVID-19 Clinical Assessment Centres.
We do accept walk-in appointments however each patient will be assessed to determine testing/treatment eligibility before proceeding.
If you do not have access to a mobile device, phone and/or computer or have a disability that prevents you from using one of those platforms to book an appointment please come to the WRH APRCC Assessment Centre for support.
If you do not meet the criteria and your employer is asking you to be tested please show your employer this website and indicate such a requirement by an employer to get their current and/or future employees tested is NOT allowed under current guidance documents unless mandated by Public Health.
Do NOT go to an emergency department just for COVID-19 testing. They need to follow the same provincial guidance and should only be seeing patients needing emergent care.
IF YOU MEET ANY OF THE ABOVE CRITERIA YOU CAN ALSO BOOK AN APPOINTMENT AT ANY OF THE TESTING CENTRES BELOW
Medical Laboratories of Windsor have locations in Windsor, Lasalle and Leamington and soon Tecumseh for SYMPTOMATIC COVID-19 testing FREE OF CHARGE. This is by appointment only - online here or call 519-258-1991.
TESTING CENTRES
LASALLE
Medical Laboratories of Windsor: 5841 Malden Road, LaSalle
Testing Hours*:
- Monday - Friday: 4:30 pm to 8:30 pm
- Saturday: 3:00 pm to 7:00 pm
- Sunday: 10:00 am to 2:00 pm
DOWNTOWN WINDSOR
Medical Laboratories of Windsor: 1428 Ouellette Ave., Windsor (First Floor)
Testing Hours*:
- Monday - Friday: 8:00 am to 4:00 pm
- Saturday: 10:00 am to 2:00 pm
- Sunday: 10:00 am to 2:00 pm
LEAMINGTON
Medical Laboratories of Windsor: 197 Talbot Street West, Suite 203, Leamington
Testing Hours*:
- Monday - Friday: 4:00 pm to 8:00 pm
TECUMSEH
Medical Laboratories of Windsor: 13278 Tecumseh Road East TMC, Tecumseh
Testing Hours*:
- Monday - Friday: 4 pm to 8 pm
LAKESHORE
Dynacare: 18 Amy Croft Drive, Windsor
Book an appointment online.
Testing Hours*:
- Tuesday - Friday: 5 pm to 8:30 pm
*Hours and days are subject to change.
SYMPTOMATIC INDIVIDUALS who are ineligible for PCR/Rapid Molecular Testing are advised to self-isolate as soon as possible after symptom onset.
- If symptoms include any symptom from the list below, the individual is presumed to have COVID-19 infection and is advised to self-isolate.
- If the individual is fully vaccinated OR is a child under the age of 12 years old, they should self-isolate for at least 5 days from symptom onset AND until their symptoms have been improving for 24 hours (or 48 hours if gastrointestinal symptoms), whichever is longer in duration.
- If the individual is not fully vaccinated and is 12 years old or older, or if they are immune-compromised, they should self-isolate for 10 days from symptom onset AND until their symptoms have been improving for 24 hours (or 48 hours if gastrointestinal symptoms) and they are afebrile, whichever is longer in duration.
The symptoms include:
- Fever and/or chills; OR
- Cough; OR
- Shortness of breath; OR
- Decrease or loss of taste or smell; OR
- Two or more of:
- runny nose/nasal congestion
- headache
- extreme fatigue
- sore throat
- muscle aches/joint pain
- gastrointestinal symptoms (i.e. vomiting or diarrhoea)
If symptoms do not include any of the above, the individual is less likely to have COVID-19 infection and is advised to self-isolate until symptoms are improving for at least 24 hours (or 48 hours if gastrointestinal symptoms). Learn more here.
All household members of the symptomatic individual, regardless of vaccination status, should stay at home while the symptomatic individual is isolated
TESTING FOR INTERNATIONAL TRAVEL
Effective March 8th, 2021, WRH will no longer provide COVID-19 testing for the purposes of international travel at the WRH COVID-19 Clinical Assessment Centre.
For those seeking COVID-19 tests prior to international travel, please go to one of the following links for locations in Windsor-Essex which provide tests for this purpose:
WRH APRCC CENTRE
OUELLETTE CAMPUS
- All pre-surgery and staff COVID-19 testing is done at the Ouellette Campus.
- Paediatric bookings are accepted at the Ouellette Campus for children meeting the APRCC criteria.
- **It is still recommended that families seek the care of their family care provider, however, the clinic is available by appointment if needed. Children with symptoms such as difficulty breathing, excessive vomiting, change in the level of consciousness, lacerations, or broken bones should still go to the Emergency Department.**
Hours of Operation:
- Open daily from 9 am to 3 pm
Location:
- The WRH APRCC Centre is located at the former outpatient clinic entrance (off Goyeau St.). It is a segregated area next to the Ouellette campus emergency department.
- You can book an appointment online here or call 519-973-4443. Phones are answered Monday to Friday, between 8 am and 4 pm. For information related to vaccination information go to WEVax.ca.
Learn More
There is no access between the COVID-19 APRCC Centre and the main hospital building.
Parking:
Parking at the Ouellette Campus is available at several locations identified on the map below.
Due to high volumes and limits to our capacity and staff resources, the WRH APRCC Centres may occasionally restrict the number of entrants for daily testing. This means late-day arrivals may not be able to receive a test despite arriving before the scheduled close. We highly recommend arriving early if you can to make sure we can accommodate your test within hours of operation.
FREQUENTLY ASKED QUESTIONS
| Clinical assessment centres test, assess, and provide treatment options for COVID-19. |
- You meet the criteria to get a PCR COVID-19 test
- You are at higher risk of getting seriously ill from COVID-19 and need to get tested and assessed for COVID-19 treatment
- You have been directed to visit a COVID-19 clinical assessment centre by your primary care provider
- You feel that you cannot safely monitor your COVID-19 symptoms at home and need to be seen by a healthcare provider
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To book an appointment online visit wrh.on.ca/OnlineBooking. You will be asked to create a user profile and have a working email address. Please indicate Windsor or Leamington under the location.
You can also book an appointment by calling 519-973-4443 (have your health card ready).
We do accept walk-in appointments however each patient will be assessed to determine testing/treatment eligibility before proceeding.
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- Follow the signs to enter the assessment centre.
- If there are others waiting for a test, patients will form a line outside of the centre in the covered and marked area.
- Please maintain appropriate physical distancing while you wait.
- Patients will be assessed and tested quickly, safely and efficiently.
- Primary care is available at the Ouellette Campus Assessment Centre. Patients can access this at the same time as the testing to address any issues that are related or unrelated to COVID-19.
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Please note that the Assessment Centre does not receive the results of your COVID-19 test.
We strongly encourage all patients to look up their own results or have a family member or friend assist them to look up their results, on the online Ontario COVID-19 Test Results Portal. This requires a valid health card.
If you do not have a computer, access to the internet, a valid OHIP card, or are unable to access your results online you can:
- Call or email the COVID-19 Result Coordinator at Windsor Regional Hospital Ouellette Campus.
- Results by email are available Monday to Friday from 7 am to 3 pm.
- If you are in need of assistance After Hours or on the weekend, please contact Health Records at 519-254-5577 ext. 33168. There is limited support available After Hours, on the weekend, and on statutory holidays.
If you require a copy of your results emailed to you, please visit Health Records and fill out a Request Personal Information Form. Completed forms and proof of photo ID can be emailed to COVIDresults@wrh.on.ca.
Results take an average of 2-7 days to return from the lab. Tests are not completed at the hospital. They are completed at outside labs and cannot be expedited or tracked. Please do NOT contact the hospital asking for results until at least 7 days after your test.
Physical copies of your COVID-19 results are not available for pickup at Windsor Regional Hospital. Results are only available over the phone or by email.
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A telephone interpretation service called Interpretalk is available for patients who do not speak English. It offers an instant interpretation in 170 languages.
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SELF ISOLATE
- Do not go to work, school, or other public places.
- Stay home unless you require urgent medical care.
- Do not use public transportation, taxis or rideshares.
Avoid contact with others
- As much as possible, stay in a separate room away from other people in your home and use a separate bathroom if you have one.
- Keep a distance of at least 2 metres from others at all times.
- No visitors unless essential (e.g., care providers); inform them you are positive.
- Make sure that shared rooms have good airflow (e.g., open windows).
Keep your distance
- If you are in a room with other people, keep a distance of at least 2 metres and wear a mask or face covering that covers your nose and mouth.
- Anyone in the same room as you should wear a mask.
SYMPTOM MONITORING:
- Keep track of your symptoms including the date each symptom started and resolved.
- Seek medical care if your symptoms worsen; call 911 if you have difficulty breathing.
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