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VISITOR RESTRICTIONS & REQUIREMENTS
EFFECTIVE 12:01 am on December 30th, 2021 Windsor Regional Hospital is reinstituting a NO VISITOR policy at both campuses with limited exceptions for essential visitors.
Anyone meeting one of the limited exceptions for visitation of an in-patient or attending with a patient for an out-patient procedure will be required to provide:
- Documented proof of their COVID-19 vaccination evidencing 14 days has passed since their second dose of a COVID-19 vaccine.
OR
- A negative community-based PCR (polymerase chain reaction test) or antigen test result taken within 3 days before their visit.
- No visitation is allowed for patients with active confirmed or suspected COVID-19 resolved cases may have visitors as identified in exceptions below.
Limited exemptions available for patients who are palliative/end of life without any aerosol-generating medical procedures, and parents/guardians of a child with confirmed or suspected COVID 19.
Limited exceptions to the criteria include:
- The patient is paediatric (18 years of age or younger)
- The patient is palliative or end of life
- The patient is in labour
- The patient is experiencing a life-altering or critical illness as identified by the clinical team
- The patient requires a support person due to an underlying condition, i.e. dementia, mobility issues
WRH will allow TWO essential visitors for patients meeting the limited exceptions above. A maximum of TWO essential visitors may be chosen by the patient to rotate over the patient's stay in the hospital, however, only ONE of the essential visitors may be at the bedside at a time within the allotted visitation.
This may include visitors less than 18 years of age when accompanied by an adult.
All visitors must wear a medical-grade mask and eye protection at ALL times and in ALL areas of the hospital. If visitors do not have one they will be provided with a medical-grade mask at the entrance. Cloth masks by themselves will not be allowed.
All visitors are required to wear a face shield in addition to a mask while visiting a patient. Face shields will be provided to visitors on entry to the hospital or on the unit. Please refer to our policy regarding these issues and limited exemptions for patients/visitors not to wear a mask.
VISITATION HOURS:
- 8 am to 10 am and 6 pm to 8 pm (except Critical Care units)
- 10 am to 12 am, and 8 pm to 10 pm (Critical Care units only)
- For Mental Health and Renal Dialysis please see below
ESSENTIAL VISITORS WILL BE RESTRICTED IF THEY:
- Are under the age of 18, unless they are the parent/guardian of the patient or are accompanied by an adult visiting a palliative/end of life patient.
- Are symptomatic
- Have been outside of Canada in the last 14 days and have been advised to quarantine upon their arrival.
- Have tested positive for COVID-19 (and are not resolved cases)
- Have had close contact with a confirmed case or probable case of COVID-19
- Have had close contact with a person with an acute respiratory illness who has been Outside of Canada in the 14 days before their symptom onset
DEPARTMENT-SPECIFIC EXCEPTIONS
- Cancer Program - For scheduled outpatient cancer appointments with a provider, the patient may have one essential visitor accompany them. This does not include appointments for lab work, medical treatment, or diagnostic imaging.
- Emergency Department - 24 hours, one essential visitor per patient- may not enter until the patient has been brought in from the waiting room except for pediatric patients or patients who require a support person due to an underlying condition or mobility issue. Department will inform visitors when they can enter the ED.
- Lab and Diagnostic Imaging - Patients with profound disabilities that are determined by clinical teams to require the personal support of a family member/caregiver will be allowed one essential visitor who will remain with the patient for the entire visit or in a space designated by the clinical team if a procedure requires it.
- Family Birthing - For a pregnant patient going to OBT/Scheduled C-section/Induction/Post-Partum, a maximum of TWO essential visitors may be chosen by the patient to rotate over the patient's stay in the hospital, however, only one of the essential visitors may be at the bedside at a time.
- Maternal Newborn Clinic - One support person with a mom going to Maternal Newborn Clinic
- Paediatrics and NICU - For an ill newborn, child, or youth 2 identified caregivers for inpatients can come and go between 8 am – 8 pm and one of the identified caregivers can stay overnight between 8 pm and 8 am. For out-patients and day surgeries, two identified caregivers can accompany the patient
- Mental Health Department - Two essential visitors may be chosen with 1 essential visitor per patient for 30 minutes between 4:00 pm-8:00 pm. To avoid overcrowding in common areas, we have limited visitation to a maximum of 4 visitors being allowed into 3N and 3S and a maximum of 2 visitors into PICU at a time. Visits must take place in the designated common area and are not allowed in patient rooms.
- Renal Dialysis Program - In-center dialysis - outpatients (Bell/JM/ESHC): 0830-1000, 1330-1500, and 1900-2030 – 1 essential visitor per patient. In-patients in JM – to follow hospital visitation hours. Home Programs and MCKC – 1 essential visitor with patient per clinic visit.
ADDITIONAL INFORMATION FOR THE ABOVE:
If the patient in labour is confirmed or suspected COVID-19:
- The visitor remains with the patient in the same physical environment throughout the care delivery,
- The clinical team is able to provide the visitor with a safe environment and teaching necessary for infection control
- The visitor is masked and reports to Public Health as they may be required to self-isolate, depending on test results
Requests for Exception to Visitation Policy
- Exceptions are only considered in rare and truly exceptional circumstances.
- If a family member wishes to seek an exception to the above visitation policy, they should contact Patient Relations:
- Ouellette Campus: Phone: 519-254-5577 Ext. 34404
- Met Campus: Phone: 519-254-5577 Ext. 52317
- After Hours: Phone: 519-254-5577 dial zero for switchboard and ask for the After Hours Manager
- The family member will be contacted once the review process is complete with an answer.
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PAEDIATRIC URGENT MEDICAL ASSESSMENT CLINIC
The Paediatric Urgent Medical Assessment (PUMA) Clinic is intended for children with known or suspected COVID-19 with worsening symptoms or who are advised by a healthcare professional that they require an assessment and diagnosis for their symptoms. Eligible age: children ages 3 months - 17 years who meet the above criteria. Swabbing for COVID-19 will only be done under the direction of a physician if determined this would aid in diagnosis and treatment plan for your child or per current provincial guidance. Children less than 3 months of age with symptoms such as fever, cough, difficulty breathing or gastrointestinal problems, etc. should go to the Emergency Department. For information related to vaccination information go to WEVax.ca.
The booking site will open at noon every day to book still available same day and next day paediatric urgent medical appointments.
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COVID-19 ASSESSMENT CENTRE
The following people are eligible for molecular testing (PCR or rapid molecular testing):
- Symptomatic Patient-facing healthcare workers
- Symptomatic Staff, volunteers, residents/inpatients, essential care providers, and visitors in hospitals and congregate living settings, including Long-Term Care, retirement homes, First Nation eldercare lodges, group homes, shelters, hospices, temporary foreign worker settings, and correctional institutions
- Symptomatic First Responders, including fire, police, and paramedics
- Symptomatic Pregnant people
- Symptomatic Household members of workers in highest risk settings (hospitals, complex continuing care facilities, paramedic services) and congregate living setting, including Long-Term Care, retirement homes, First Nation eldercare lodges, group homes, shelters, hospices, and correctional institutions)
- Symptomatic outpatients for whom COVID-19 treatment is being considered include those with the following disorders: Hematologic Malignancy or Bone Marrow Transplant; Solid Organ Transplant; Significant immunosuppression (high-dose corticosteroids > 2 weeks, alkylating agents, antimetabolites, cancer chemotherapy, TNF inhibitors, anti-CD20 agents, and other immunosuppressive biologic agents); Primary immunodeficiency; Advanced or untreated HIV
- Symptomatic outpatients for whom COVID-19 treatment is being considered who are not fully vaccinated and are Age >= 60; Age >= 50 AND at least one of the following (Indigenous (First Nations, Inuit, or Métis); Obesity (BMI >= 30); Diabetes Mellitus; Chronic Kidney Disease (GFR < 15 or dialysis); Immunosuppressed or on Immunosuppressants as above; Sickle Cell Disease; Intellectual disability; Cerebral Palsy
- Symptomatic people who are under-housed or homeless
- Symptomatic elementary and secondary students and education staff who have received a PCR self-collection kit through their school (not a take home rapid antigen test-RAT)
- Symptomatic/asymptomatic people who are from First Nation, Inuit, and Métis communities and individuals traveling into these communities for work
- Symptomatic/asymptomatic people on admission/transfer to or from congregate living setting
- High-risk contacts and asymptomatic/symptomatic people in the context of confirmed or suspected outbreaks in highest risk4 settings, including hospitals, long-term care, retirement homes, other congregate living settings and institutions, and other settings as directed by the local public health unit
- Individuals, and one accompanying caregiver, with written prior approval for out-of-country medical services from the General Manager, OHIP
- Directed by Hospital to be tested before a medical procedure or treatment
- Asymptomatic testing in long term care, retirement homes and other congregate living settings and institutions as per provincial guidance and/or directives, or as directed by Public Health
- Known or suspected COVID-19 positive patients with worsening symptoms or who are advised by a healthcare professional that they require an assessment and diagnosis for their symptoms because they cannot be safely monitored at home. Please Note: the COVID-19 clinical assessment centres are not intended for patients with mild COVID-19 symptoms or those with severe symptoms (severe symptoms may include one or some of the following: Severe difficulty breathing, severe chest pain, feeling confused, losing consciousness). If you are experiencing severe symptoms, please call 911 or go to the nearest emergency department.
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PATIENT, VISITOR, AND STAFF SCREENING
To help expedite the screening process, visitors can complete a copy of the visitor or staff screening form prior to arrival. Hard copies are also available at the hospital entrance.
Windsor Regional Hospital is limiting entrances and screening all individuals entering the hospital.
All staff are encouraged to download the staff screening app to complete the screening form and receive clearance before coming to work.
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