EFFECTIVE APRIL 16, 2021 WRH is reinstituting a NO VISITOR policy with limited visitation to essential visitors.
The purpose of this policy is strictly to minimize risk of infection for patients, families, and staff.
Support family presence to ensure the emotional wellbeing of patients, by allowing alternative options to in-person visitation
Essential visitors include the following:
- Two visitors may rotate 24/7 (1 visitor at a time) for palliative patients
- Two visitors may visit 24/7 for a patient who is actively dying/end of life. A one-time visit may be approved for up to two additional visitors and may include visitors less than 18 years of age when accompanied by an adult
- If a patient has planned withdrawal of life support, four visitors can attend, two at a time
- One support person for a pregnant patient going to OBT/Scheduled C-section/Induction/Post-Partum
- One support person with a mom going to Maternal Newborn Clinic
- For an ill newborn, child, or youth 2 identified caregivers for inpatients can come and go between 08:00 - 20:00 and one of the identified caregivers can stay overnight between 2000-0800. Then for out-patients and day surgeries, 2 identified caregivers could accompany the patient
- Visitors must be age 18 or older unless they are parent/guardian of the patient
- Exceptions are only considered in rare and truly exceptional circumstances. CLICK HERE
Essential visitors will be restricted if they:
- Are less than 18 years of age (except as above)
- Are symptomatic
- Have been outside of Canada in the last 14 days
- Have tested positive for COVID-19
- Have had close contact with a confirmed case or probable case of COVID-19
- Have had close contact with a person with an acute respiratory illness who has been Outside of Canada in the 14 days before their symptom onset
A Patient Who is Suspected of Confirmed COVID-19 Positive:
- No visitation for patients with confirmed or suspected COVID-19, due to the extremely high risk to patients, staff, and visitors. Virtual visits for these patients will be supported using technology such as iPads.
For a Pregnant Patient in Labour:
- One support person/visitor will be chosen by the patient.
- Must be age 18 or older unless they are parent/guardian of the infant.
- Following the birth, the visitor becomes essential for the newborn and must remain at the bedside until discharge (the mother is not allowed a separate visitor post-delivery). If the essential visitor leaves the hospital after the birth, they cannot return and no additional visitors would be permitted.
- If a pregnant patient in labour is confirmed or suspected COVID-19
- The visitor remains with the patient in the same physical environment throughout the care delivery,
- The clinical team is able to provide the visitor with a safe environment and teaching necessary for infection control
- The visitor is masked and reports to Public Health as they may be required to self-isolate, depending on test results
VISITATION POLICY EXCEPTIONS
Exceptions in Emergency/Out-Patient Visits/Mental Health
- The exceptions process for emergency or out-patient visits involves a risk assessment conducted by the clinic/service to determine the risks posed to the patient, other patients, and the visitor.
- For scheduled out-patient cancer appointments with a provider, the patient may have one essential visitor accompany them. This does not include appointments for lab work, medical treatment, or diagnostic imaging.
- Patients with profound disabilities that are determined by clinical teams to require the personal support of a family member/caregiver will be allowed a visitor who will remain with the patient for the entire visit or in a space designated by the clinical team if a procedure requires it.
- Youth aged 16 and 17 admitted to the Mental Health Department may be eligible for visitation; this exception would involve a risk assessment conducted by the clinical team to determine the risks posed to the patient, other patients, and the visitor.
Requests for Exception for In-Patients
- Exceptions are only considered in rare and truly exceptional circumstances.
- If a family member wishes to seek an exception to the visitation policy, they should discuss with the clinical team on the unit.
- If the nurse/physician agrees that the exception is clinically warranted, they will escalate to the unit manager/clinical practice manager to complete a visitor appeal and send it to the Patient Relations Department.
- The family member will be contacted once the review process is complete with an answer
- Should you require additional information please reach out to the Patient Relations Department:
- Ouellette Campus: Phone: 519-254-5577 Ext.34404
- Met Campus: Phone: 519-254-5577 Ext.52317
- After Hours: Phone: 519-254-5577 dial zero for switchboard and ask for the After Hours Manager
All visitors are required to wear a face shield in addition to a mask while visiting a patient. Face shields will be provided to visitors on entry to the hospital or on the unit. Please refer to our policy regarding these issues and limited exemptions for patients/visitors not to wear a mask.
All visitors must wear a medical-grade mask at ALL times while in the Hospital If visitors do not have one they will be provided a medical-grade mask at the entrance. Cloth masks by themselves will not be allowed. If they want visitors can wear a cloth mask on top of the medical-grade mask for a better fit as suggested by the CDC.
COVID-19 ASSESSMENT CENTRES
Effective March 8th, 2021, WRH will no longer provide COVID-19 testing for the purposes of international travel at either of the two COVID-19 Assessment Centres.
BOOK AN APPOINTMENT FOR TESTING TODAY.
The COVID-19 Assessment Centre at the WRH Ouellette Campus is open daily from 8 am to 3 pm (All pre-surgery and staff testing is done at the Ouellette Campus). The COVID-19 Assessment Centre at the WRH Met Campus is open Monday - Friday from 8:30 am to 3:30 pm.
To book an appointment online visit wrh.on.ca/OnlineBooking. (Please note: Internet Explorer is not a supported browser for the online booking tool). You will be asked to create a user profile and have a working email address. Please indicate Windsor under location.
You can also book an appointment by calling 519-973-4443. Phones are answered Monday - Friday, between 9 am and 5 pm. Please have your health card ready. We will be booking 7 days in advance.
If you do not have access to a mobile device, phone, and/or computer or have a disability that prevents you from using one of those platforms to book an appointment please come to the COVID-19 Assessment Centre for support.
ADDITIONAL COVID-19 TESTING LOCATIONS
COVID-19 testing is available at select Shoppers Drug Mart locations for COVID-19 testing is available at select Shoppers Drug Mart locations for asymptomatic individuals that meet criteria established by the province.
Shoppers Drug Mart - Located in Devonshire Mall
3100 Howard Ave Unit T20, Windsor, ON N8X 3Y8
Shoppers Drug Mart - Located in Tecumseh Mall
7720 Tecumseh Rd E, Windsor, ON N8T 1E9
Shoppers Drug Mart
1760 Huron Church Rd, Windsor, ON N9C 2L4
PATIENT, VISITOR, AND STAFF SCREENING
To help expedite the screening process, visitors can complete a copy of the visitor or staff screening form prior to arrival. Hard copies are also available at the hospital entrance.
Windsor Regional Hospital is limiting entrances and screening all individuals entering the hospital.
All staff are encouraged to download the staff screening app to complete the screening form and receive clearance before coming to work.
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