Standardization & Optimization Process (SOP)

SOP Overview
SOP Resources and Information
SOP Contact Us



The Standardization & Optimization Process (SOP) was launched to standardize processes between the two hospital campuses, optimize care for our patients, and implement processes based on best practice and innovation. These processes will eventually dictate the design of a new state-of-the-art acute care hospital.



  • Improve the patient experience at WRH
  • Strengthen the WRH team so staff can flow seamlessly between campuses
  • Standardize care so patients receive the same outstanding care at both campuses
  • Create a foundation of best practices that will dictate the design of a new, state-of-the-art acute care facility
  • Identify and implement best practices at both campuses, in all programs and departments



A multidisciplinary team of clinical and non-clinical staff including nurses, doctors, industrial engineers, MBA’s, change management experts and analysts who are committed to working together to create outstanding patient experiences through best practice and innovation.





What Projects are you currently working on?

  1. Standard Unit: Implementing unique nursing care practices (bundles) to reduce or eliminate patient harm by following best practices while creating an environment where all patients receive the same care at both campuses.
  2. Quality-Based Procedures (QBP) Pathway Improvement Program: Standardizing care delivery and improving communication with patients, families, and members of the care team through the use of standardized Order Sets, Clinical Pathways, and Patient Experience Pathways. 
  3. Patient Flow Improvement Program: Focuses on improving the movement of patients throughout the hospital to remove any barriers to smooth patient flow and ensure patients receive a predictable outstanding experience.  

How do I get involved?

SOP is a collaborative effort that includes all levels of staff and the community. To get involved:
  • Visit the SOP Office (Ouellette Campus, 1st floor near the old chapel) 
  • Email us at




Ouellette Campus:
SOP Office 
519-254-5577, ext. 33678

Director of Learning & Workplace Development
Linda Morrow
519-254-5577 Ext. 31631
mobile: 519-995-0250

SOP Physician Advisor
Dr. Andrew Petrakos