Employee Parking

It has been more than five years since hospital realignment. Ever since that time, parking rates have remained frozen at a per pay rate of just $16.35, or $425.10 annually, despite increased cost pressures to maintain our parking lots and inconsistencies in who pays for parking between our two campuses.

Since realignment, two main complaints are often received from WRH employees about our parking processes and policies:

  • All staff who regularly work at Ouellette campus pay for parking, while Met staff received continued free parking from the “shuttle lot” off Kildare Rd.
  • Outdated pay-and-display “swipe” systems, particularly at the “Viscount lot” (Lot E) at Ouellette campus, were inconvenient and time-consuming.

In our continued efforts to standardize practices between both campuses, to address perceptions of unfairness, to improve convenience and to cover increasing costs to maintain and service our parking lots and shuttle service, WRH has made the difficult decision to increase rates for ALL staff parking.

MET Campus- Single Use Parking Option

Effective immediately, the staff at Met campus now have the option to DOWNLOAD the Passport Canada app to their mobile device.

See the flyer for more information about the download process. (Please ensure you are using the Canada version of this app as there is an American version which will not work for this lot).


Once you have downloaded the app, you can register your vehicle(s) and a method of payment with the app.

Once you have set up the app with the pertinent data, you can now park in “Zones” all over the City of Windsor and provide payment via the app. A special “Zone” has been created for the Shuttle Lot which can be entered into the app, and staff will be able to provide payment via the APP to park for that day. The flat rate will be $7.00 (same as the options at Ouellette) plus the 15 cent convenience fee charged by Passport Canada per parking session. The “Zone” for the Shuttle Lot is “3850”.

Staff working at MET who have already signed up for payroll deductions and the electronic parking permit DO NOT need to download the Passport app for this daily option; however, this is being introduced for staff who would like the single-use option if they think it will be their best option.

The following are a list of parking changes that take effect on May 1st, 2019

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1. Overall parking rate increases for staff

Parking rates will increase, albeit by a modest amount. As of May 1st, the “per pay” rate for staff to park at staff designated lots at either campus will rise 88 cents per pay to $17.23. If you are already paying for parking through payroll deduction, the adjustment will be implemented on the May 9th pay date.

To be clear, this increase in parking rates will not result in WRH “making money” from parking. As has been the case and will continue to be the case, our parking revenues fall behind the costs to maintain and service lots at both campuses.

It’s important to keep in mind that these increases for staff parking will help cover ongoing cost pressures without passing along these pressures to the patients and visitors we serve. As a result of a Ministry directive, visitor parking rates are at a daily maximum of $7 – among the very lowest in the province.

2. Introduction of fees to park at “Shuttle Lot” off Kildare Rd

Since April 2011, WRH has maintained an offsite parking lot off Kildare Rd. approximately two kilometers from Met Campus. It once allowed parking to both staff and visitors. The Lens parking lot immediately adjacent to the hospital had, previously, segregated staff and visitor parking. In order to ensure people did not have to drive to both the Kildare and Lens lots to find parking and also to make sure visitors were closer to the hospital, we later segregated the lots. Lens was dedicated for visitors, and staff were required to park at Kildare, Monday through Friday (except holidays, where staff could use the main visitor lot on Lens).

As noted above, staff at Met campus have historically parked free of charge at this shuttle lot, and then take a free shuttle ride back and forth to the hospital.

In order to keep these across-the-board increases modest, and to standardize rates and parking access at both campuses, we have made the very difficult decision to introduce parking rates for this shuttle lot. Rates will be the same as the increased rates for all parking noted above, as of May 1st. These rates will help offset costs for the Kildare lot. Use of the shuttle, however, will remain free.

In considering these changes, we researched other hospitals in Ontario and determined that charges for use of offsite parking and shuttle use are consistent with hospitals throughout the province:

  • Quinte Health Care (offsite parking and shuttle use)
  • St. Joseph’s Hamilton (offsite parking and shuttle use)
  • Ottawa Hospital (offsite parking and shuttle use)
  • Niagara Health System (offsite parking)
  • Cambridge Memorial (offsite parking)
  • Hamilton Health Sciences (offsite parking)
  • Southlake Regional Health Centre (offsite parking, within walking distance)

Staff at shuttle lot parking: sign up for payroll deduction

Staff who regularly use the shuttle lot and wish to continue parking there regularly will need to sign up for an Electronic Parking Permit option at Electronic Parking Permit Registration (please complete ALL FIELDS). Please register by May 1st. Please note that you must be signed up for Payroll Deductions in order to utilize this service Parking Access Cancellation Form.

You will only need to register once (and only for one vehicle) and WRH will take care of passing along your license plate information. Any funds from staff parking will also go to paying the cost to use this outside provider, which should prove convenient for staff.

If you wish to register please do so before May 1st. The payment will be first implemented as of the May 9th pay date.

3. New convenient “electronic parking permit” option instead of swiping at Viscount Lot

Specific to Ouellette Campus staff who use the “Viscount” Lot E on the south side of the complex, a new option is being implemented to address frustration from staff who must always “swipe” to get a parking stub at this lot. We have received complaints over the years from staff about the outdated machines used to swipe and get a parking stub, as well as the frustration of having the stubs flip over on dashboards and resulting in parking tickets.

In order to address this issue, an Electronic Parking Permit option is also being implemented at this lot. Staff who regularly park at the Viscount lot can register at Electronic Parking Permit Registration and eliminate the need to swipe every time they enter this lot. You will only need to register once and WRH will take care of ensuring your license plate information is registered with the Passport parking service provider. Again, please note that you must be signed up for Payroll Deductions in order to utilize this service Parking Access Cancellation Form.

Keep in mind this means if you use a different vehicle occasionally, or a rental, you will still need to swipe or use a different lot around Ouellette campus in order to avoid a parking ticket.

If you wish to register please do so before May 1st.

Some context around parking constraints at WRH

We know the changes listed above will be disappointing to many of our employees. In a perfect world, everyone could park for free when coming to the hospital, whether to work, to volunteer, or most importantly to receive great, compassionate patient care.

Unfortunately, like all other hospitals across Ontario, ongoing cost pressures are a reality and every year, we look for ways to keep revenue on pace with our expenses without compromising patient programs and services.

It’s important to keep in mind the limits to our parking availability as well. Again, in a perfect world, we would have ample parking space for everyone so that staff wouldn’t need to park two kilometers away and need to be shuttled to the hospital or try to squeeze a vehicle into one of very few street parking options around the campuses.

In a perfect world, visitors at either campus wouldn’t have to circle through the visitor lot off Lens Ave., or the parking garage at Ouellette campus, scrambling to find a place to park and potentially being late for an appointment or a visit to see a loved one. 

We are asked by some critics in our community why so much parking is required at a new facility in a few years from now. The fact is, we’re landlocked at our current campus locations, and we’re so tight for parking that any significant increase would make matters even worse. Hospital patient volumes are increasing, not decreasing, and if we found ourselves fortunate down the road to be in a position to expand services and our workforce, parking availability would be even more limited than it is now.

We continue to offer discounts Bus Passes for those who want to use transit. We also have various bicycle racks around each campus.

Maps with bike rack locations are available on the website under the link for the parking map.

However, the reality is the vast majority of our employees, professional staff and volunteers do not choose this option – considering many of you work 12-hour shifts, on your feet most of the time, that’s quite understandable, as well as the fact most of our staff live some distance from either campus. Visitors are often in a hurry to see loved ones, and patients who are seriously or critically ill probably aren’t putting on their running shoes or hopping on a bike to get to the Emergency Department. 

What we need is a combination of transit access, bicycle access AND expanded parking space to and from a new facility, all of which will be important in the design of a new state-of-the-art acute care facility as well as for the future urgent care centre which will operate out of the city’s downtown core.

FAQ's

Viscount Lot – Registering for an Electronic Parking Permit

What’s changing?

In response to numerous complaints received in recent years by staff who use the “Viscount” Lot E on the south side of Ouellette Campus, we are making parking more convenient for staff.

Thanks to the introduction of an Electronic Parking Permit option which will allow employees who wish to regularly use the Viscount lot to fill out a one-time, online registration form that will allow them to park on this lot without the need to swipe for a ticket from one of the outdated ticket machines for this lot.

How do I register?

Go to Electronic Parking Permit Registration and complete ALL FIELDS. Please register by May 1st. Please note that you must be signed up for Payroll Deductions in order to utilize this service Parking Access Cancellation Form.

What happens if I do not register?

If you do not register you can continue accessing the ticket dispenser with your swipe card at the Viscount Lot and place the ticket inside the windshield of your vehicle. If you do not you quite likely will be ticketed by parking enforcement officials.

Do I have to download a parking “App” on my phone or mobile device?

You do not have to download an App to your phone or my mobile device. WRH will process the permit requests internally.

The registration process asks for my license plate. What if I sometimes drive a different vehicle to work, or I’m driving a rental?

Unfortunately, we are only able to register one license plate per employee. If you tend to use alternate vehicles when driving to work, you may want to consider parking in another lot such as the Ouellette campus parking garage. Or, you can continue to use the existing swipe system, whereby you swipe at one of the machines servicing this lot and place the ticket on your dashboard as you always have.

What if I change my license plate?

If you change your license plate you must contact Michael Broderick, Manager of Safety, Security, and Parking via email at Michael.Broderick@wrh.on.ca. If you do not report the change you will need to use your swipe card to access a ticket for placement inside your windshield. Failure to do one of these things could result in a parking ticket from the City of Windsor.

How is parking enforced?

Parking is enforced by the City of Windsor who patrol our parking lots on a regular basis throughout the day. Parking infraction tickets are currently $20 per occurrence.

I always park in the garage. Does this affect me?

This will not affect you. This only applies to people who park at the Viscount Lot. Please note though if, for whatever reason, you are unable to park in the garage and choose to park in the Viscount Lot you will need to use your swipe card to access a parking ticket to place inside your windshield.

What if I work at both campuses? Do I have to pay for parking twice?

No, you only pay once. Currently, employees who pay for parking can park at either site - for example, an employee can park at the gravel lot at Met, and the garage at Ouellette.

If you want to park at the Viscount Lot at Ouellette and also the shuttle lot at Met, We have an arrangement with the City of Windsor whereby if you register for an Electronic Parking Permit, it will be recognized by City enforcement officers at both of these lots. There will be no need to register separately for these lots.

What about students?

Students at the Ouellette Campus currently pay for parking. This will be the same at the Met Campus. We are currently working with our education partners to implement the new system.

 

Shuttle Lot off Kildare Rd. – Registering for an Electronic Parking Permit

What’s changing?

For the first time, we will require staff who park at the “Shuttle Lot” off Kildare Rd. to pay for parking. These rates will help offset costs for leasing and shuttle costs for the Kildare lot, which amount to approximately $397,000 per year and are rising. Use of the shuttle, however, will remain free.

I thought WRH wanted to keep this lot free of charge since it meant we had to park so far away. What’s changed?

Keep in mind that in standardizing parking practices across both campuses since the 2013 realignment, there was an inconsistency when it comes to fairness regarding employee parking. Essentially, Met staff had the opportunity to park for free, while Ouellette campus staff have to pay for parking.

WRH also had to increase parking rates overall so that parking revenues can help offset the increasing costs to maintain and service all of our parking lots, as well as the Shuttle Lot and the shuttle service itself. This is consistent with parking rate policies at other Ontario hospitals that provide off-site parking and shuttle services.

What do I have to do to pay for parking at this lot and not get a parking ticket from the City?

Staff who park regularly at this lot can register for payroll deduction on the Electronic Parking Permit and filling out the online registration form. You only have to register once. Please register by May 1st.

Can I register more than one vehicle?

Those staff members that are expecting to utilize the Shuttle Lot at MET and require multiple vehicles to get to work over the course of the year MUST provide a photocopy of the ownership (that includes the license plate) via email to Security Manager Michael Broderick at Michael.Broderick@wrh.on.ca. Only when this has been done will a 2nd permit be applied to your name/vehicle in the electronic system.

What if I change my license plate?

If you change your license plate you must contact Michael Broderick, Manager of Safety, Security, and Parking via email at Michael.Broderick@wrh.on.ca.

How is parking enforced?

Parking is enforced by the City of Windsor who patrol our parking lots on a regular basis throughout the day. Parking infraction tickets are currently $20 per occurrence.

Can I park in the main parking lot (patient and visitor) and pay as visitors do?

No, you may not park in the main parking lot. The main parking lot is for patients and visitors only. Security is strictly monitoring this lot. Any staff exiting the lot will be required to pay and provide their name and department to security. This information will be passed on to Human Resources who will follow up with these individuals.

What about parking in the main parking lot on midnights and weekends?

This is permitted. There will be no change to our current practice at this time.

 

Overall parking rates to increase May 1st, 2019

What’s changing?

It has been more than five years since hospital realignment. Ever since that time, parking rates have remained frozen at a per pay rate of just $16.35, or $425.10 annually not increased at WRH, despite increased cost pressures to maintain our parking lots.

Parking rates will increase, albeit by a modest amount. As of May 1st, the “per pay” rate for staff to park at staff designated lots at either campus will rise 88 cents per pay to $17.23. This will include staff who park at the “Shuttle Lot” off Kildare Rd., who will now pay for parking. Shuttle service back and forth to the hospital from that lot will remain free.

What if I work part-time or casual? Do I have to pay the same amount?

If you work part-time or casual at Ouellette Campus and need parking only occasionally, you can pay the daily rate that exists at the parking garage. At the Met Campus there is a set fee of $17.23 per pay, to have access to the Shuttle lot. Keep in mind that those parking at Met Campus after midnight can park for free in the main visitors’ lot.

Are these increases just a way to make more money for WRH?

To be clear, this increase in parking rates will not result in WRH “making money” from parking. Hospital parking revenues fall behind the costs to maintain and service lots at both campuses.

It’s important to keep in mind that these increases for staff parking will help cover ongoing cost pressures without passing along these pressures to the patients and visitors we serve. As a result of a Ministry directive, visitor parking rates are frozen at a daily maximum of $7 – among the very lowest in the province.

Will tax receipts be available for those who register for paid parking?

As with historical practice the parking expense will be indicated on a line on your pay stub. Any deduction of parking costs for taxation purposes should be discussed with your tax advisor or Revenue Canada directly.