WRH COVID-19 ASSESSMENT CENTRE

Testing at WRH COVID-19 Assessment Centre is available by appointment only.

 

BEFORE BOOKING AN APPOINTMENT

 

BOOKING AN APPOINTMENT

To book an appointment online visit wrh.on.ca/OnlineBooking. (Please note: Internet Explorer is not a supported browser for the online booking tool). You will be asked to create a user profile and have a working email address. Please indicate Windsor under location.


You can also book an appointment by calling 519-973-4443. Phones are answered Monday - Friday, between 9 am and 5 pm. Please have your health card ready. We will be booking 7 days in advance.

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If you do not have access to a mobile device, phone and/or computer or have a disability that prevents you from using one of those platforms to book an appointment please come to the COVID-19 Assessment Centres for support.

If you do not meet the below criteria and your employer is asking you to be tested please show your employer this website and indicate such a requirement by an employer to get their current and/or future employees tested is NOT allowed under current guidance documents unless mandated by Public Health.

 

WHO SHOULD BE TESTED AT A COVID-19 ASSESSMENT CENTRE?

Based on the Ontario Government's current COVID-19 testing guidelines, we are assessing individuals for COVID-19 testing based on the following:

  • Individuals with symptoms of COVID-19
  • Their public health unit or the COVID Alert app notifies them that they have been exposed to a confirmed case of the virus
  • They live or work in a setting that has a COVID-19 outbreak, as identified by the local public health unit
  • They are eligible for testing as part of a targeted testing initiative as determined by the Ministry of Health in partnership with other ministries. (Targeted testing populations may change from time to time and individuals should confirm eligibility with their health care provider before seeking testing.)

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The following groups are eligible for testing at an Assessment Centres regardless of the presence of symptoms:
  • Residents or workers in long-term care homes
  • Visitors to long-term care homes o Residents or workers in homeless shelters or other congregate settings (e.g. retirement homes, group homes, community supported living, disability-specific communities/congregate settings, short-term rehab, hospices, and other shelters.)
  • International students that have passed their 14-day quarantine period
  • Farmworkers
  • Individuals who self-identify as Indigenous
  • Individuals who need testing for international travel clearance
  • Other setting-specific populations, as per Ministry of Health's COVID-19 Provincial Testing Guidance

When visiting a COVID-19 assessment centre

When visiting the COVID-19 assessment centre, please follow public health measures, including wearing a face covering and maintain physical distance from people outside your household or social circle.

Please check the Ministry of Health website for updates.

WRH COVID-19 ASSESSMENT CENTRE

Ouellette Campus

Hours of Operation:

  • Monday - Friday: 8 am to 7 pm
  • Saturday - Sunday (and statutory holidays): 9 am to 4 pm

Location:
The WRH COVID-19 Assessment Centre is located at the former outpatient clinic entrance (off Goyeau St.). It is a segregated area next to the Ouellette campus emergency department.

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There is no access between the COVID-19 Assessment Centre and the from the main hospital building.

Ouellette Campus Screening

 

Ouellette Campus Screening
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Parking:
Parking at the Ouellette Campus is available at several locations identified on the map below.

Parking
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Due to high volumes and limits to our capacity and staff resources, the COVID-19 Assessment Centres may occasionally restrict the number of entrants for daily testing. This means late-day arrivals may not be able to receive a test despite arriving before the scheduled close. We highly recommend arriving early if you can to make sure we can accommodate your test within hours of operation.

 

PHARMACY TESTING INFORMATION

As of October 20th, Ontarians can get tested for COVID-19 at up to 150 pharmacies if they are:

  • Not showing symptoms AND
  • Eligible for testing as part of a targeted testing initiative as determined by the Ministry of Health, in partnership with other ministries
  • Individuals who are eligible according to Ontario's testing guidance and do not have symptoms of COVID-19 are able to schedule a visit at a participating pharmacy for publicly-funded testing with or without a valid Ontario Health Card.
  • Find a pharmacy to get tested.

Learn More

The following groups are eligible for testing at a pharmacy regardless of the presence of symptoms:
  • Residents or workers in long-term care homes
  • Visitors to long-term care homes
  • Residents or workers in homeless shelters or other congregate settings (e.g. retirement homes, group homes, community supported living, disability-specific communities/congregate settings, short-term rehab, hospices, and other shelters.)
  • International students that have passed their 14-day quarantine period
  • Farmworkers
  • Individuals who self-identify as Indigenous
  • Individuals who need testing for international travel clearance

 

FREQUENTLY ASKED QUESTIONS

What is a COVID-19 assessment centre?

There are over 120 assessment centres across the province that have been set up to test Ontarians for COVID-19.

Who can visit an assessment centre?

Guidelines from the Government of Ontario recommend getting tested at a COVID-19 Assessment Centre only if:
  • you are showing COVID-19 symptoms
  • your public health unit or the COVID Alert app notifies you that you have been exposed to a confirmed case of the virus
  • you live or work in a setting that has a COVID-19 outbreak, as identified by your local public health unit
  • you live or work in an at-risk setting, such as a long-term care home, homeless shelter or other congregate settings
  • you will be visiting a long-term care home
  • you are eligible for testing as part of a targeted testing initiative as determined by the Ministry of Health or Ministry of Long-Term Care, similar to the earlier campaign to target long-term care home residents

This list is current as of October 1, 2020. Please check the Ministry of Health website for updates.

Do I need an appointment or a referral?

To book an appointment online visit wrh.on.ca/OnlineBooking. You will be asked to create a user profile and have a working email address. Please indicate Windsor or Leamington under location.

You can also book an appointment by calling 519-973-4443 (have your health card ready). We will be booking 7 days in advance.

What will happen at the assessment centre?

  • Follow the signs to enter the assessment centre.
  • If there are others waiting for a test, patients will form a line outside of the centre in the covered and marked area.
  • Please maintain appropriate physical distancing while you wait.
  • Patients will be assessed and tested quickly, safely and efficiently.
  • Primary care is available at the Ouellette Campus Assessment Centre. Patients can access this at the same time as the testing to address any issues that are related or unrelated to COVID-19.

Does this assessment centre test children for COVID-19?

Yes. We are equipped to test children for COVID-19. Before booking an appointment for your child please read the Windsor-Essex County Health Unit - Children COVID-19 testing protocol.

How do I find out my COVID-19 test results?

Please note that the Assessment Centre does not receive the results for your COVID-19 test.

We strongly encourage all patients to look up their own results or have a family member or friend assist them to look up their results, on the online Ontario COVID-19 Test Results Portal. This requires a valid health card.

If you do not have a computer, access to the internet, a valid OHIP card, or are unable to access your results online you can:

  • Call or email the COVID-19 Result Coordinator at Windsor Regional Hospital Ouellette Campus.
  • Results by email are available Monday to Friday from 7 am to 3 pm.
  • If you are in need of assistance After Hours or on the weekend, please contact Health Records at 519-254-5577 ext. 33168. There is limited support available After Hours, on the weekend, and on statutory holidays.

If you require a copy of your results emailed to you, please visit Health Records and fill out a Request Personal Information Form. Completed forms and proof of photo ID can be emailed to COVIDresults@wrh.on.ca.

Results take an average of 2-5 days to return from the lab. Tests are not completed at the hospital. They are completed at outside labs and cannot be expedited or tracked. Please do NOT contact the hospital asking for results until at least 72 hours after your test.

Physical copies of your COVID-19 results are not available for pickup at Windsor Regional Hospital. Results are only available over the phone or by email.

What services are available at the assessment centre for individuals who do not speak English?

A telephone interpretation service called Interpretalk is available for patients who do not speak English. It offers an instant interpretation in 170 languages.