COVID-19 Assessment Centres

WHO CAN BE TESTED AT THE WRH COVID-19 CLINICAL ASSESSMENT CENTRE OR OTHER TESTING CENTRES?

The following people are eligible for molecular testing (PCR or rapid molecular testing):

  • Symptomatic Patient-facing healthcare workers
  • Symptomatic Staff, volunteers, residents/inpatients, essential care providers, and visitors in hospitals and congregate living settings, including Long-Term Care, retirement homes, First Nation eldercare lodges, group homes, shelters, hospices, temporary foreign worker settings, and correctional institutions
  • Symptomatic First Responders, including fire, police and paramedics
  • Symptomatic Pregnant people
  • Symptomatic Household members of workers in highest risk settings (hospitals, complex continuing care facilities, paramedic services) and congregate living setting, including Long-Term Care, retirement homes, First Nation eldercare lodges, group homes, shelters, hospices and correctional institutions)
  • Symptomatic outpatients for whom COVID-19 treatment is being considered include those with the following disorders: Hematologic Malignancy or Bone Marrow Transplant; Solid Organ Transplant; Significant immunosuppression (high-dose corticosteroids > 2 weeks, alkylating agents, antimetabolites, cancer chemotherapy, TNF inhibitors, anti-CD20 agents and other immunosuppressive biologic agents); Primary immunodeficiency; Advanced or untreated HIV
  • Symptomatic outpatients for whom COVID-19 treatment is being considered who are not fully vaccinated and are Age >= 60; Age >= 50 AND at least one of the following (Indigenous (First Nations, Inuit, or Métis); Obesity (BMI >= 30); Diabetes Mellitus; Chronic Kidney Disease (GFR < 15 or dialysis); Immunosuppressed or on Immunosuppressants as above; Sickle Cell Disease; Intellectual disability; Cerebral Palsy
  • Symptomatic people who are under-housed or homeless
  • Symptomatic elementary and secondary students and education staff who have received a PCR self-collection kit through their school (not a take home rapid antigen test-RAT)
  • Symptomatic/asymptomatic people who are from First Nation, Inuit, and Métis communities and individuals travelling into these communities for work
  • Symptomatic/asymptomatic people on admission/transfer to or from congregate living setting
  • High-risk contacts and asymptomatic/symptomatic people in the context of confirmed or suspected outbreaks in highest risk4 settings, including hospitals, long-term care, retirement homes, other congregate living settings and institutions, and other settings as directed by the local public health unit
  • Individuals, and one accompanying caregiver, with written prior approval for out-of-country medical services from the General Manager, OHIP
  • Directed by Hospital to be tested before a medical procedure or treatment
  • Asymptomatic testing in long term care, retirement homes and other congregate living settings and institutions as per provincial guidance and/or directives, or as directed by Public Health
  • Known or suspected COVID-19 positive patients with worsening symptoms or who are advised by a healthcare professional that they require an assessment and diagnosis for their symptoms because they cannot be safely monitored at home. Please Note: the COVID-19 clinical assessment centres are not intended for patients with mild COVID-19 symptoms or those with severe symptoms (severe symptoms may include one or some of the following: Severe difficulty breathing, severe chest pain, feeling confused, losing consciousness). If you are experiencing severe symptoms, please call 911 or go to the nearest emergency department.

 

IF YOU QUALIFY FOR TESTING OR ASSESSMENT AT THE WRH COVID-19 ASSESSMENT CENTRE YOU MUST BOOK AN APPOINTMENT

To book an appointment online visit wrh.on.ca/OnlineBooking. (Please note: Internet Explorer is not a supported browser for the online booking tool). You will be asked to create a user profile and have a working email address. Please indicate Windsor under location.

You can also book an appointment by calling 519-973-4443. Phones are answered Monday - Friday, between 8 am and 4 pm. Please have your health card ready. We are booking one day in advance for both COVID-19 Assessment Centres.

If you do not have access to a mobile device, phone and/or computer or have a disability that prevents you from using one of those platforms to book an appointment please come to the COVID-19 Assessment Centres for support.

If you do not meet the below criteria and your employer is asking you to be tested please show your employer this website and indicate such a requirement by an employer to get their current and/or future employees tested is NOT allowed under current guidance documents unless mandated by Public Health.

Do NOT go to an emergency department just for COVID-19 testing. They need to follow the same provincial guidance and should only be seeing patients needing emergent care.

 

IF YOU MEET ANY OF THE ABOVE CRITERIA YOU CAN ALSO BOOK AN APPOINTMENT AT ANY OF THE TESTING CENTRES BELOW

Medical Laboratories of Windsor have locations in Windsor, Lasalle and Leamington and soon Tecumseh for SYMPTOMATIC COVID-19 testing FREE OF CHARGE. This is by appointment only at https://medlabsofwindsor.com/non-travel-covid-testing/ or call 519-258-1991.

TESTING CENTRES

LASALLE
Medical Laboratories of Windsor: 5841 Malden Road, LaSalle
Testing Hours*:

  • Monday - Friday: 4:30 pm to 8:30 pm
  • Saturday: 3:00 pm to 7:00 pm
  • Sunday: 10:00 am to 2:00 pm

DOWNTOWN WINDSOR
Medical Laboratories of Windsor: 1428 Ouellette Ave., Windsor (First Floor)
Testing Hours*:

  • Monday - Friday: 8:00 am to 4:00 pm
  • Saturday: 10:00 am to 2:00 pm
  • Sunday: 10:00 am to 2:00 pm

LEAMINGTON
Medical Laboratories of Windsor: 197 Talbot Street West, Suite 203, Leamington
Testing Hours*:

  • Monday - Friday: 4:00 pm to 8:00 pm

TECUMSEH
Medical Laboratories of Windsor: 13278 Tecumseh Road East TMC, Tecumseh
Testing Hours*:

  • Monday - Friday: 4 pm to 8 pm

LAKESHORE
Dynacare: 18 Amy Croft Drive, Windsor
Book an appointment online.
Testing Hours*:

  • Tuesday - Friday: 5 pm to 8:30 pm

*Hours and days are subject to change.

 

SYMPTOMATIC INDIVIDUALS who are ineligible for PCR/Rapid Molecular Testing are advised to self-isolate as soon as possible after symptom onset.

  • If symptoms include any symptom from the list below, the individual is presumed to have COVID-19 infection and is advised to self-isolate.
  • If the individual is fully vaccinated OR is a child under the age of 12 years old, they should self-isolate for at least 5 days from symptom onset AND until their symptoms have been improving for 24 hours (or 48 hours if gastrointestinal symptoms), whichever is longer in duration.
  • If the individual is not fully vaccinated and is 12 years old or older, or if they are immune-compromised, they should self-isolate for 10 days from symptom onset AND until their symptoms have been improving for 24 hours (or 48 hours if gastrointestinal symptoms) and they are afebrile, whichever is longer in duration.

The symptoms include:

  • Fever and/or chills; OR
  • Cough; OR
  • Shortness of breath; OR
  • Decrease or loss of taste or smell; OR
    • Two or more of:
    • runny nose/nasal congestion
    • headache
    • extreme fatigue
    • sore throat
    • muscle aches/joint pain
    • gastrointestinal symptoms (i.e. vomiting or diarrhoea)

If symptoms do not include any of the above, the individual is less likely to have COVID-19 infection and is advised to self-isolate until symptoms are improving for at least 24 hours (or 48 hours if gastrointestinal symptoms). To learn more please visit https://covid-19.ontario.ca/exposed.

All household members of the symptomatic individual, regardless of vaccination status, should stay at home while the symptomatic individual is isolating

 

TESTING FOR INTERNATIONAL TRAVEL

Effective March 8th, 2021, WRH will no longer provide COVID-19 testing for the purposes of international travel at the WRH COVID-19 Assessment Centres.

For those seeking COVID-19 tests prior to international travel, please go to one of the following links for locations in Windsor-Essex which provide tests for this purpose:

 

WRH COVID-19 ASSESSMENT CENTRES

OUELLETTE CAMPUS

All pre-surgery and staff testing is done at the Ouellette Campus.

Hours of Operation:

  • Open daily from 9 am to 3 pm

Location:

  • The WRH COVID-19 Assessment Centre is located at the former outpatient clinic entrance (off Goyeau St.). It is a segregated area next to the Ouellette campus emergency department.

Learn More

There is no access between the COVID-19 Assessment Centre and the main hospital building.

Ouellette Campus Screening

 

Ouellette Campus Screening
CLICK IMAGE TO ENLARGE

 

Parking:
Parking at the Ouellette Campus is available at several locations identified on the map below.

Parking
CLICK IMAGE TO ENLARGE

 

Due to high volumes and limits to our capacity and staff resources, the COVID-19 Assessment Centres may occasionally restrict the number of entrants for daily testing. This means late-day arrivals may not be able to receive a test despite arriving before the scheduled close. We highly recommend arriving early if you can to make sure we can accommodate your test within hours of operation.

MET CAMPUS

PAEDIATRIC URGENT MEDICAL ASSESSMENT CLINIC

The Paediatric Urgent Medical Assessment (PUMA) Clinic is intended for children with known or suspected COVID-19 with worsening symptoms or who are advised by a healthcare professional that they require an assessment and diagnosis for their symptoms. Eligible age: children ages 3 months - 17 years who meet the above criteria. Swabbing for COVID-19 will only be done under the direction of a physician if determined this would aid in diagnosis and treatment plan for your child or per current provincial guidance. Children less than 3 months of age with symptoms such as fever, cough, difficulty breathing or gastrointestinal problems, etc. should go to the Emergency Department.

For information related to vaccination information go to WEVax.ca.

Hours of Operation:

  • Open daily from noon to 8 pm

Location:

  • WRH Met Campus, inside a stand-alone building adjacent to the Emergency Department parking area.

LEARN MORE

FREQUENTLY ASKED QUESTIONS

What is a COVID-19 assessment centre?

There are over 120 assessment centres across the province that have been set up to test Ontarians for COVID-19.

Who can visit an assessment centre?

The following people are eligible for molecular testing (PCR or rapid molecular testing):
  • Symptomatic Patient-facing healthcare workers
  • Symptomatic Staff, volunteers, residents/inpatients, essential care providers, and visitors in hospitals and congregate living settings, including Long-Term Care, retirement homes, First Nation eldercare lodges, group homes, shelters, hospices, temporary foreign worker settings, and correctional institutions
  • Symptomatic outpatients for whom COVID-19 treatment is being considered o includes those 70 and older who have a risk factor including obesity (BMI ≥30), dialysis or stage 5 kidney disease (eGFR <15 mL/min/1.73 m2), diabetes, cerebral palsy, intellectual disability of any severity, sickle cell disease, receiving active cancer treatment, solid organ or stem cell transplant recipients, or 50 and older if First Nations, Inuit, or Métis with any of those risk factors
  • Symptomatic people who are under-housed or homeless
  • Symptomatic elementary and secondary students and education staff who have received a PCR self-collection kit through their school
  • Symptomatic/asymptomatic people who are from First Nation, Inuit, and Métis communities and individuals travelling into these communities for work
  • Symptomatic/asymptomatic people on admission/transfer to or from congregate living setting
  • High-risk contacts and asymptomatic/symptomatic people in the context of confirmed or suspected outbreaks in highest risk4 settings, including hospitals, long-term care, retirement homes, other congregate living settings and institutions, and other settings as directed by the local public health unit
  • Individuals, and one accompanying caregiver, with written prior approval for out-of-country medical services from the General Manager, OHIP
  • Directed by Hospital to be tested before a medical procedure or treatment
  • Asymptomatic testing in long term care, retirement homes and other congregate living settings and institutions as per provincial guidance and/or directives, or as directed by Public Health
    .

Do I need an appointment or a referral?

To book an appointment online visit wrh.on.ca/OnlineBooking. You will be asked to create a user profile and have a working email address. Please indicate Windsor or Leamington under location.

You can also book an appointment by calling 519-973-4443 (have your health card ready). We will be booking 7 days in advance.

What will happen at the assessment centre?

  • Follow the signs to enter the assessment centre.
  • If there are others waiting for a test, patients will form a line outside of the centre in the covered and marked area.
  • Please maintain appropriate physical distancing while you wait.
  • Patients will be assessed and tested quickly, safely and efficiently.
  • Primary care is available at the Ouellette Campus Assessment Centre. Patients can access this at the same time as the testing to address any issues that are related or unrelated to COVID-19.

Does this assessment centre test children for COVID-19?

Yes. We will swab any age based on clinical presentation and discussion with the clinical team.

Swabbing for children 17 or younger is also available (starting Aug. 31, 2021) at the Paediatric Urgent Medical Assessment (PUMA) Clinic.  LEARN MORE

How do I find out my COVID-19 test results?

Please note that the Assessment Centre does not receive the results for your COVID-19 test.

We strongly encourage all patients to look up their own results or have a family member or friend assist them to look up their results, on the online Ontario COVID-19 Test Results Portal. This requires a valid health card.

If you do not have a computer, access to the internet, a valid OHIP card, or are unable to access your results online you can:

  • Call or email the COVID-19 Result Coordinator at Windsor Regional Hospital Ouellette Campus.
  • Results by email are available Monday to Friday from 7 am to 3 pm.
  • If you are in need of assistance After Hours or on the weekend, please contact Health Records at 519-254-5577 ext. 33168. There is limited support available After Hours, on the weekend, and on statutory holidays.

If you require a copy of your results emailed to you, please visit Health Records and fill out a Request Personal Information Form. Completed forms and proof of photo ID can be emailed to COVIDresults@wrh.on.ca.

Results take an average of 2-7 days to return from the lab. Tests are not completed at the hospital. They are completed at outside labs and cannot be expedited or tracked. Please do NOT contact the hospital asking for results until at least 7 days after your test.

Physical copies of your COVID-19 results are not available for pickup at Windsor Regional Hospital. Results are only available over the phone or by email.

What services are available at the assessment centre for individuals who do not speak English?

A telephone interpretation service called Interpretalk is available for patients who do not speak English. It offers an instant interpretation in 170 languages.

If I am informed I am positive what will I be asked to do?

SELF ISOLATE

  • Do not go to work, school, or other public places.
  • Stay home unless you require urgent medical care.
  • Do not use public transportation, taxis or rideshares.

Avoid contact with others

  • As much as possible, stay in a separate room away from other people in your home and use a separate bathroom if you have one.
  • Keep a distance of at least 2 metres from others at all times.
  • No visitors unless essential (e.g., care providers); inform them you are positive.
  • Make sure that shared rooms have good airflow (e.g., open windows).

Keep your distance

  • If you are in a room with other people, keep a distance of at least 2 metres and wear a mask or face covering that covers your nose and mouth.
  • Anyone in the same room as you should wear a mask.

 

SYMPTOM MONITORING:
  • Keep track of your symptoms including the date each symptom started and resolved.
  • Seek medical care if your symptoms worsen; call 911 if you have difficulty breathing.

 

COMPILE A LIST OF PLACES VISITED & PEOPLE CASE WAS IN CLOSE CONTACT WITHIN THE PAST 14 DAYS
(include dates and times where possible):
  • All places visited (work, school, restaurant, travel, social gatherings, etc.)
  • Include addresses if possible.
  • Include all household members (including roommates, care providers in the home, etc.)
  • Identify individuals that spent more than 15 minutes with the case and less than 2 metres distance, while not wearing personal protective equipment (e.g., mask and eye protection).

 

HEALTH UNIT FOLLOW
  • A nurse from the Windsor-Essex County Health Unit will call within the next couple of days.
  • Please have your list of names and phone numbers of all your household contacts, places visited, and anyone you have been in contact with while not wearing a mask in the past 14 days. The Health Unit will review this information when they call you