WRH COVID-19 ASSESSMENT CENTRES

Testing at WRH COVID-19 Assessment Centres is available by appointment only.

 

BEFORE BOOKING AN APPOINTMENT
  • Learn more about why we test for COVID-19 and where to go
  • Determine if you require a COVID-19 test by completing a self-assessment
  • Do not seek testing at multiple COVID-19 assessment centres as this will result in delayed access and delayed test results for all. If you have already booked an appointment at an assessment centre and can no longer make it, please cancel and rebook your time so others who need a test can be seen.

This is important to ensure those in need can receive timely access to testing and timely access to test results.

 

BOOKING AN APPOINTMENT

To book an appointment online visit wrh.on.ca/OnlineBooking. (Please note: Internet Explorer is not a supported browser for the online booking tool). You will be asked to create a user profile and have a working email address. Please indicate Windsor under location.

You can also book an appointment by calling 519-973-4443. Phones are answered Monday - Friday, between 9 am and 5 pm. Please have your health card ready. We will be booking 7 days in advance.

If you do not have access to a mobile device, phone and/or computer or have a disability that prevents you from using one of those platforms to book an appointment please come to one of the COVID-19 Assessment Centres for support.

If you do not meet the below criteria and your employer is asking you to be tested please show your employer this website and indicate such a requirement by an employer to get their current and/or future employees tested is NOT allowed under current guidance documents unless mandated by Public Health.

 

WHO SHOULD BE TESTED AT A COVID-19 ASSESSMENT CENTRE?

Based on the Ontario Government's current COVID-19 testing guidelines, we are assessing individuals for COVID-19 testing based on the following:

  1. Individuals with symptoms of COVID-19
  2. Direct contacts of confirmed COVID- 19 cases identified as:
  • A household contact (note this does not include contacts of contacts such as a friend of someone in your household)
  • Directed or recommended by public health via contact tracing or outbreak investigation
  • Notified via the COVID-19 Alert app

The following groups are eligible for testing at assessment centres regardless of the presence of symptoms:

  • Workers in long-term care homes every two weeks. Workers in long-term care homes should not be tested more frequently than every two weeks unless directed by public health in an outbreak setting.
  • Essential caregivers visiting a long-term care home
  • Residents or workers in homeless shelters, or other congregate settings. A list of congregate settings is outlined in guidance from the Ministry of Health.
  • Pre-operative patients prior to receiving general anaesthesia and cancer patients receiving therapy as outlined in guidance from the Ministry of Health.
  • International students who have passed their 14-day quarantine period, or who have developed symptoms within their 14-day period (breaking quarantine to get a test is not encouraged but assessment centres will not turn symptomatic individuals away).
  • Farmworkers
  • Indigenous communities
  • Individuals who need testing for international travel clearance (note: this is an interim measure. Please check Ontario.ca/covidtest to ensure you have the most current information).
  • Groups of people who are eligible for testing at assessment centres regardless of their symptoms may change from time to time. You should confirm your eligibility for a COVID-19 test with your health care provider before seeking testing.

Children are eligible for testing when they fulfil the following symptoms:

  • Are recommended for testing by the local public health unit
  • Are exhibiting new/worsening symptoms of:
    • Fever and/or chills
    • Cough
    • Shortness of breath
    • Decrease or loss of smell or taste
  • Exhibiting 2 or more of the following new/worsening symptoms:
    • Sore throat
    • Runny/Stuffy nose
    • Headache
    • Nausea/Vomiting/Diarrhea
    • Fatigue, lethargy, muscle aches or malaise
  • You must screen for COVID-19 every day before going to school/ child care. Use the school screening tool to help make this decision.

Examples of who would not be eligible for testing

Please note, the following are examples of individuals who do not meet testing eligibility criteria:
  • Asymptomatic individuals seeking workplace testing outside of outbreak investigations or government requirements
  • Other members of the family that do not fit the current COVID-19 testing guidance (those without eligible symptoms or who are not a contact of a confirmed COVID-19 case).
  • Asymptomatic close contacts of an individual with symptoms compatible with COVID- 19, unless the individual is confirmed as COVID -19 infected
  • Asymptomatic contacts of case contacts (close contacts of an individual who is a contact of a confirmed case of COVID-19, unless the individual is confirmed as COVID-19 infected)
  • Asymptomatic sports team member testing unless referred by public health

When visiting a COVID-19 assessment centre

When visiting the COVID-19 assessment centre, please follow public health measures, including wearing a face covering and maintain physical distance from people outside your household or social circle.

This list is current as of October 1, 2020. Please check the Ministry of Health website for updates.

Please check the Ministry of Health website for updates.

 

ASSESSMENT CENTRE LOCATIONS

Testing for COVID-19 is available at the following locations.

Ouellette Campus

Hours of Operation:

  • Monday - Friday: 8 am to 7 pm
  • Saturday - Sunday (and statutory holidays): 9 am to 4 pm

Location:
The WRH COVID-19 Assessment Centre is located at the former outpatient clinic entrance (off Goyeau St.). It is a segregated area next to the Ouellette campus emergency department.

There is no access between the COVID-19 Assessment Centre and the from the main hospital building.

Ouellette Campus Screening

 

Ouellette Campus Screening
CLICK IMAGE TO ENLARGE

 

Parking:
Parking at the Ouellette Campus is available at several locations identified on the map below.

Parking
CLICK IMAGE TO ENLARGE

 

Due to high volumes and limits to our capacity and staff resources, the COVID-19 Assessment Centres may occasionally restrict the number of entrants for daily testing. This means late-day arrivals may not be able to receive a test despite arriving before the scheduled close. We highly recommend arriving early if you can to make sure we can accommodate your test within hours of operation.

 

St. Clair College SportsPlex (temporary location)

Hours of Operation:

  • Monday - Friday: 8 am to 4 pm

Location:
The SportsPlex is located on the Southside of the St. Clair College - Windsor Campus, 2000 Talbot Rd. West.

Parking: FREE PARKING is available on site.

View Map:

 

Due to high volumes and limits to our capacity and staff resources, the COVID-19 Assessment Centres may occasionally restrict the number of entrants for daily testing. This means late-day arrivals may not be able to receive a test despite arriving before the scheduled close. We highly recommend arriving early if you can to make sure we can accommodate your test within hours of operation.

 

 

ADDITIONAL TESTING LOCATIONS

COVID-19 testing is available at select Shoppers Drug Mart locations for COVID-19 testing is available at select Shoppers Drug Mart locations for asymptomatic individuals that meet criteria established by the province. LEARN MORE

Shoppers Drug Mart - Located in Devonshire Mall
3100 Howard Ave Unit T20, Windsor, ON N8X 3Y8

Shoppers Drug Mart - Located in Tecumseh Mall
7720 Tecumseh Rd E, Windsor, ON N8T 1E9

Shoppers Drug Mart
1760 Huron Church Rd, Windsor, ON N9C 2L4

Shoppers Drug Mart
600 Ouellette Ave, Windsor, ON N9A 6Z3

FREQUENTLY ASKED QUESTIONS

What is a COVID-19 assessment centre?

There are over 120 assessment centres across the province that have been set up to test Ontarians for COVID-19.

Who can visit an assessment centre?

Guidelines from the Government of Ontario recommend getting tested at a COVID-19 Assessment Centre only if:
  • you are showing COVID-19 symptoms
  • your public health unit or the COVID Alert app notifies you that you have been exposed to a confirmed case of the virus
  • you live or work in a setting that has a COVID-19 outbreak, as identified by your local public health unit
  • you live or work in an at-risk setting, such as a long-term care home, homeless shelter or other congregate settings
  • you will be visiting a long-term care home
  • you are eligible for testing as part of a targeted testing initiative as determined by the Ministry of Health or Ministry of Long-Term Care, similar to the earlier campaign to target long-term care home residents

This list is current as of October 1, 2020. Please check the Ministry of Health website for updates.

Do I need an appointment or a referral?

To book an appointment online visit wrh.on.ca/OnlineBooking. You will be asked to create a user profile and have a working email address. Please indicate Windsor or Leamington under location.

You can also book an appointment by calling 519-973-4443 (have your health card ready). We will be booking 7 days in advance.

What will happen at the assessment centre?

  • Follow the signs to enter the assessment centre.
  • If there are others waiting for a test, patients will form a line outside of the centre in the covered and marked area.
  • Please maintain appropriate physical distancing while you wait.
  • Patients will be assessed and tested quickly, safely and efficiently.
  • Primary care is available at the Ouellette Campus Assessment Centre. Patients can access this at the same time as the testing to address any issues that are related or unrelated to COVID-19.

Does this assessment centre test children for COVID-19?

Yes. We are equipped to test children for COVID-19. Before booking an appointment for your child please read the Windsor-Essex County Health Unit - Children COVID-19 testing protocol.

How do I find out my COVID-19 test results?

Please note that the Assessment Centre does not receive the results for your COVID-19 test.

We strongly encourage all patients to look up their own results or have a family member or friend assist them to look up their results, on the online Ontario COVID-19 Test Results Portal. This requires a valid health card.

If you do not have a computer, access to the internet, a valid OHIP card, or are unable to access your results online you can:

  • Call or email the COVID-19 Result Coordinator at Windsor Regional Hospital Ouellette Campus.
  • Results by email are available Monday to Friday from 7 am to 3 pm.
  • If you are in need of assistance After Hours or on the weekend, please contact Health Records at 519-254-5577 ext. 33168. There is limited support available After Hours, on the weekend, and on statutory holidays.

If you require a copy of your results emailed to you, please visit Health Records and fill out a Request Personal Information Form. Completed forms and proof of photo ID can be emailed to COVIDresults@wrh.on.ca.

Results take an average of 2-5 days to return from the lab. Tests are not completed at the hospital. They are completed at outside labs and cannot be expedited or tracked. Please do NOT contact the hospital asking for results until at least 72 hours after your test.

Physical copies of your COVID-19 results are not available for pickup at Windsor Regional Hospital. Results are only available over the phone or by email.

What services are available at the assessment centre for individuals who do not speak English?

A telephone interpretation service called Interpretalk is available for patients who do not speak English. It offers an instant interpretation in 170 languages.