2018/2019 HIGHLIGHTS

As we continue to work toward our vision - Outstanding Care, No Exceptions! – the team at Windsor Regional Hospital (WRH) has plenty to be proud of.

This past year, we’ve introduced some new programs and partnerships. We’ve also celebrated some award-winning initiatives and reaffirmed our support for the new Windsor-Essex Hospitals System.

These highlights are just a sample of the outstanding work the team at WRH is doing in our hospitals and in the community.

 

IMPROVING THE PATIENT EXPERIENCE

 

New PET/CT for patients in Windsor-Essex

CT Scan


Hundreds of patients in Windsor and Essex County requiring PET/CT scans to diagnose medical conditions will no longer have to travel hundreds of kilometers to hospitals in London, Hamilton, Mississauga and elsewhere thanks to this new state-of-the-art technology that arrived earlier this spring.

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Tracking Success in the WRH Command Centre

Tracking Success in the WRH Command Centre


This flu season, WRH was well positioned to take on the challenge of potential “surges” inpatient volumes with improved timeliness and efficiency. This was thanks to an integrated system that uses real-time data every minute of the day to make the best use of beds and our resources for the ultimate benefit of the patients we serve.

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ED Wait Times Now Available in Real Time

Oculys ED Wait Times


Patients in our Emergency Departments now have a better idea how long they can expect to wait to see a physician or nurse practitioner, thanks to prEDict, an online Emergency Department (ED) wait time clock. The system uses a combination of historic and real-time data to provide patients with estimated wait times at both campuses.

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Improving door-to-needle time for stroke patients

Stroke Treatment


When someone is having a stroke, every second counts. People experiencing a stroke in Windsor/Essex are now getting quicker access to potentially life-saving treatment thanks to a coordinated effort led by WRH and Essex-Windsor Emergency Medical Services (EMS). This year, they have made numerous changes to expedite the process of treating patients who are having strokes.

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Rapid Assessment Centres

Rapid Assessment Centres


Patients with hip, knee and low back pain are receiving quicker access to specialized care at two new Rapid Assessment Centres (RACS) that opened this spring. The centres use a coordinated intake and triage process to reduce wait times and get patients access to the right education and treatment options which could include referrals to a surgeon or other non-surgical options like physiotherapy or injections.

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Breast Reconstruction in Windsor-Essex

Breast Reconstruction


Women in this region no longer have to travel outside of the region for the breast reconstruction after a mastectomy. WRH now offers the provincially funded program and in 2018 hosted a Breast Reconstruction Awareness (BRA) Day event to highlight the options women for women in Windsor Essex. About 150 people attended the first annual BRA Day event.

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New Collaboration Focused on Helping the Homeless

Helping the Homeless


Thanks to a partnership between WRH and the Downtown Mission, a “Mission Navigators” are now stationed inside WRH Emergency Departments to help guide homeless and at-risk patients throughout their treatment after they are discharged. The Navigators work with WRH staff to ensure the patients have support in the hospital and are aware of any follow-up care needs that have been arranged.

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My Care Journey App Expands

My Care Journey App Expands


Patients visiting WRH for Breast Surgeries, Prostatectomy and Hysterectomy can now use the WRH My Care Journey App to find valuable information about what to expect before, during and after surgery. The WRH My Care Journey App includes information about how to prepare for the surgery, what to expect while in hospital, and what patients can do to play an active role in their recoveries.

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WINDSOR ESSEX HOSPITALS SYSTEM

 

#WEareready

#WEareready


The silent majority continues to say #WEAREREADY to move forward with the Windsor-Essex Hospitals System. In this video series released this year, hospital employees and professional share their visions for the future hospitals' system and examples of how the current aging infrastructure negatively affects hospital patients and visitors.

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Zoning for new hospital approved

Zoning for new hospital approved


In August, Windsor City Council and the Planning Heritage and Economic Development Standing Committee voted to approve the hospital’s zoning applications. That decision is currently being appealed at the Local Planning Appeal Tribunal (LPAT), by parties including the group opposed to the selected site for the new hospital.

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THE SPIRIT OF GIVING

 

Volunteers make a meaningful difference at WRH

Volunteers make a meaningful difference


At Windsor Regional Hospital we rely on our 700+ volunteers who are an integral part of the WRH team. This year, we celebrated volunteer appreciation week with our volunteers at the Sportsmen's Club with lunch and games. This is a just sample of the many, many ways volunteers continue to make a difference at WRH.

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Compassion for Community – Give blood in honour of our troops!

Give blood in honour of our troops


The WRH Compassion for Community program recognizes the many ways WRH team members contribute to improving the lives of those all throughout Windsor-Essex and beyond. This year, WRH employees gave nearly $22,000 to support the United Way, participated in numerous community fundraising events, donated everything from food and clothing to blood. Special recognition goes to Bryan Giles, Clinical Practice Manager at the Met Campus ED, who donated blood for the 100th time!

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RECOGNIZING EXCELLENCE

 

Oncologist recognized for having “Human Touch”

Human Touch 2018


Dr. Caroline Hamm was awarded with a Cancer Care Ontario (CCO) Human Touch Award for the work she does advocating for top quality care close to home, for patients in Windsor-Essex and Chatham-Kent. The Awards are presented annually by CCO to healthcare professionals and volunteers who demonstrate exceptional and compassionate patient care.

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Saving Lives through Organ Transplant

Saving Lives through Organ Transplant


WRH was recognized with a Trillium Gift of Life Network (TGLN) Provincial Conversion Rate Award, recognizing the number of patients who went on to become donors out of all potential donors. In 2017/18, 63 percent of potential donors referred by Windsor Regional Hospital went on to give the Gift of Life.

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Recognizing diversity and inclusivity

Recognizing diversity and inclusivity


This year WRH introduced the Global Mitra Awards to recognize outstanding units and individuals for exemplary dedication to human rights, diversity, and inclusivity in the workplace and beyond. Congratulations to this year’s winners David Lenz and Child Life Services.

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