AIDET: Service Excellence Training

The Patient Experience Task Force was formed:

  • To increase patient satisfaction at Windsor Regional Hospital by addressing the ‘emotional support’ dimension of patient satisfaction, and
  • To encourage WRH staff to show compassion at every level of the organization

View more information on the Task Force 

AIDET (Acknowledge/Introduce/Duration/Explanation/Thank You) is a framework for staff to communicate with patients and their families as well as with each other. The site provides resources to WRH AIDET trainers.