AIDET: Service Excellence Training
The Patient Experience Task Force was formed:
- To increase patient satisfaction at Windsor Regional Hospital by addressing the ‘emotional support’ dimension of patient satisfaction, and
- To encourage WRH staff to show compassion at every level of the organization
View more information on the Task Force
AIDET (Acknowledge/Introduce/Duration/Explanation/Thank You) is a framework for staff to communicate with patients and their families as well as with each other. The site provides resources to WRH AIDET trainers.