Windsor Regional Internet Site

13.153 Manager, Corporate Quality Improvement (Regular Full Time)

Job Summary

The Manager will lead the Decision support team, as well as stakeholder teams internally, provincially and regionally by developing corporate performance management indicators, monitoring and providing data analysis expertise. The incumbent will lead teams and committees, promoting improvement in clinical and financial outcomes across the organization. This includes the development, implementation and maintenance of systems and processes for collecting data, extracting and merging data from various corporate data sources, tracking performance indicators, conducting and interpreting analyses in consultation. The Manager will be responsible for the development of the WRH annual Quality Improvement Plan (QIP); leads Medical Quality Assurance Committee and play an active role in the developing strategies to improve patient flow and clinical utilization.


  • Bachelor degree required, Masters Degree preferred in statistics, health planning, business administration or relevant field

  • Minimum of 3 years experience in surveillance, evaluation and epidemiology in health care required.

  • Previous experience in facilitation and leadership of project teams and in the implementation of projects; achieving outcomes through multiple process improvement initiatives.

  • Demonstrated excellence in communication, customer service and leadership skills in team building with the ability to initiate and model positive change.

  • Proficient in the analysis of performance measures and metrics

  • Experience in conducting methodologically sound, multidisciplinary, evidence-based research

  • In-depth understanding of the Ontario Health care system, its stakeholders, programs and issues

  • Management skills in budgeting, supervision and planning.

  • French Language proficiency an asset.


  • Leads project planning teams and ensuring planning, processes and performance evaluation components are effective and appropriate.

  • Works with decision support analysts and programs across the organization to provide guidance and ensures alignment of indicator and outcomes are in accordance with corporate performance indicators

  • Leads Medical Quality Assurance Committee and collaborates with Physician and Departmental Leads regarding their data needs and performance improvements

  • Provides data interpretation and facilitate knowledge exchange within the organization and with external stakeholders

  • Coordinates and conducts analysis based on provincial data, and other sources for the purpose of identifying gaps and establishing planning priorities

  • Facilitator and using appropriate tools and techniques to assist teams in remaining focused and meeting their identified goals and targets; Dealing effectively with teams to help them move past conflict and resistance

We thank all applicants in advance for their interests, however only those under consideration will be contacted.

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