Conduct and Ethical Guidelines
When you are on duty, your attitude and actions reflect on Windsor Regional Hospital. The following should guide you in your service to the hospital:
Your Responsibilities to the Volunteer Services and Student Registration Department:
DIRECT any problems, comments, or suggestions to the Volunteer Services and Student Registration Dept.
NOTIFY the Volunteer Services and Student Registration Dept. when you desire an assignment change (dept., shift/time change), a leave of absence, have a change of address or phone, or wish to resign from your volunteer position.
SIGN-IN AND OUT for each day of each shift.
EVALUATE your volunteer/student assignment as requested.
FOLLOW through on promises and commitments including your assigned shift as scheduled. Arrange for a substitute whenever possible.
COOPERATE with staff and fellow volunteers/students at all times.
FOLLOW the Service Assignment including duties, training, and orientation.
ABIDE by the policies and procedures of the Hospital and of the Volunteer Services and Student Registration Department as described in the Handbook.
General Rules of Conduct:
- CONDUCT yourself with dignity and professionalism.
- BE SENSITIVE to the needs and concerns of others.
- TAKE THE INITIATIVE - if unable to help directly, find someone who can.
- ASK nursing or medical staff before giving client something to eat or drink (including water, juice, candy, or food).
- KEEP appointments and return calls promptly.
- EAT/DRINK within designated areas (i.e., cafeteria, outdoor tables) after your assigned shift (unless you are doing a double shift) - NOT on the program areas/floors. CHEWING GUM is not appropriate while on duty.
- SMOKE in designated areas outside of the building.
- USE pay phones in the lobby or the Volunteer Services and Student Registration Office phone for brief personal calls.
- RESPECT the client's right to "peace and quiet"-- NO talking/laughing loudly.
- DEMONSTRATE and promote a positive attitude.
- DO NOT ENTER any room marked with a picture of a Butterfly or Heart, or a Precaution or Isolation Sign.
- LEAVE PERSONAL PROBLEMS AT HOME - you are needed to help others.
- Shouting, gossiping, coarse or obscene language, provoking or instigating a fight on Hospital property, or a behaviour disturbing or offensive to patients, visitors, staff and volunteers shall be subject to disciplinary action up to and including discharge.
- TREAT all persons with respect & compassion--just as you would like to be treated.
- RESPECT the privacy of others. Knock upon closed or partially closed doors, allowing sufficient time for client/staff to respond. Do not enter a room when a physician, nurse, or other staff member is seeing the client.
- KEEP in confidence the many things you see, hear or learn within the hospital.
- RESPECT the cultural and religious values of the clients and their families.
- DO NOT ask the staff / doctor for medical advice, medication or have a corridor consultation for your relatives, friends or yourself.
- DO NOT give/receive gifts or money from clients or their families. Encourage clients to show their appreciation with a simple "thank you," smile, or card.
- DO NOT sell or attempt to sell goods or services, request contributions, solicit any written business, or distribute political petitions on hospital premises.